(Revitalised an existing Human Resources department that had previously only been operating at "bare bones" level).Workforce Acquisition, Workforce Management, Workforce Optimisation Support management by providing human resources advice, counsel, information, and decision-making inputKey part of the Senior Leadership Team, driving business growthGuide management and employee actions by researching, developing, writing, and updating policies, procedures, methods, and guidelines; communicating and enforcing organization valuesWorking and aligning with Finance Manager to achieve overall objectives of business growth and profitability. Meeting financial KPI's.Manage Human Resources Operations (recruiting, selecting, orienting, training, coaching, counselling, and disciplining staff)Champion quality on-boarding process, providing clarity and connection for employees and their role in relation to the overall visionDevelop financial strategies for HR operations (estimating, forecasting, and anticipating requirements, trends & variances)Maintain Employee Profiles via HR Platform, coordinate with Bayzat Product Team about enhancements to functionalityPlanning, monitoring, appraising, and reviewing staff job contributionsEnsure training and development, with emphasis on career pathing towards internal promotionDevelop organisation strategies by identifying and researching human resources issuesWork with Finance Manager to create and manage incentive plansHandle confidential matters with discretionMaintain company directory, organisational charts, and department records and reportsMaintain and report on workplace health and safety complianceEnforce and adhere to all UAE laws, Health, Safety and Environmental policies and Company rules and regulations, report safety concerns or incidents to management to minimise risk and maintain a clean, safe, and hygienic environmentOversee Coordinators’ handling of Facilities Management, HACCP and Food Safety Compliance.

Identified high potential talent and successors, examining assignment readiness & development for each Supported business needs/goals, working closely with Learning and Development to support programs Analysed the new Human Capital Planning (HCP) process (dashboards), highlight potential talent across markets and discipline Mapped talent against pre-openings and highlighting talent gaps, working with Area Director of HR’s (strategize & create action plans) Chaired/ managed Human Capital Meetings for Finance, Operations, Human Resources, Sales, Marketing, Procurement, Information Technology and Revenue (also discussing Property Leadership teams & vacancies across Middle East & Africa) Managed/coordinated pre-work & post-review analysis (key insights & action plans across 8 disciplines (+/- 1200 employee reviews)Worked closely with the Project Team on system reporting tools and identifying areas for improvementDrove localisation talent pools for priority markets i.e., Kingdom of Saudi Arabia, Oman, Kigali, UAE etc. worked with Area DHRs and DHR’s Chaired monthly GM Human Capital Planning Meeting with all Senior Leaders in the absence of Department Head Analysed GM recruitment through dashboards highlighting achievements & areas for improvement, collaborating with senior managementManaged the yearly recruitment activities for Development Programs (International + Localisation) ensuring that targets were met (i.e., coordinating final numbers, communicating budget, process, posting, screening, assessment centres and hiring students before deadline) Worked closely with Marriott HQ to incorporate Employer Branding in collateral across region and launch PR activities on social media Assisted with tasks in terms of department strategy, analysis, processes & procedures (creating and implementing) where needed.

Chaired monthly GM Human Capital Planning Meeting in the absence of our Department Head Sourced, interviewed and posted vacancies (Middle East & Africa) until HR leader was appointed, worked closely with General Manager Managed & coordinated recruitment, new-hire orientation & graduation for Award-winning Program (Voyage) & Localisation programsManaged Marriott Voyage Graduate Program, tracking Voyagers, Coaches & HR Leaders making sure planned activities take place Supported and promoted the usage of Employer Brand recruitment resources, assisted with advertising incorporating Employer Brand Worked closely with Learning & Development to identify potential GM’s for Marriott Careers program and graduate placements Assisted in the implementation of programs that aim to attract, measure, develop and manage our talent pool Efficiently supported communication for talent acquisition strategy and initiatives, and appropriate education and training.

Completed a broad variety of administrative tasks for the Chief Operating Officer Middle East & Africa, Senior Vice President Middle East & Africa, Chief Finance Officer Middle East & Africa and Market Vice President UAE & Africa Assisted President and Managing Director, Middle East & Africa during the absence of his Executive AssistantCommunicated with Owners, first point of contact for all Owners, assisting with Membership Cards, Room Reservations etc. Point of contact for all high-profile Marriott guests visiting the Middle East & Africa Region Planned & organised all conferences i.e., venues, agendas, visas, flights, booking speakers, décor, presentations, team building activities etc. Managed and planned yearly meeting calendars across Middle East & Africa for all departmentsCreated agendas and high-profile presentations, working closely with Vice Presidents and Directors Worked with Senior Leaders on reports from different resources/departments (compiled & updated) Provided communication channel between Senior Leaders Offices and Departments (internal & at Marriott HQ) Researched, prioritised & followed up on incoming issues & concerns and formulated appropriate course of action, referral, responseOrganised Area Team Visits to all properties in portfolio, coordinating travel plans, consolidating and following up on trip reports Managed busy travel calendars (detailed itineraries, visas, accommodation, transport, agendas) and compiled documents for meetingsCreated and managed itineraries for Senior Leaders from Marriott International Head Quarters Completed and tracked expenditure reports and highly confidential documentsBuilt and maintained solid relationships with all Senior Leaders, Directors, Managers and all Junior Staff.

Extensive diary management, complex travel and social arrangements for the CEO and DirectorsCoordinating of all meetings - preparation and circulation of agenda; follow-up on attendance, drafting minutes Interact with internal and external authorities at a senior level; follow-up/coordinate on relevant matters i.e. meetings, appointments and messages independentlyManaging CEO and Director’s office in their absencePrioritising urgent issues and organising action accordingly, as and when requiredCompose, edit and process written communications maintaining the strictest levels of confidentialityScheduling & attending board meetings; preparing the board documentsReviewing monthly credit card statements and preparing expense claimsComprehensive support to the CEO with regard to confidential group development projectsCollaboration with all departments within the companyOffice Management Responsibilities: Ensuring the smooth running of day-to-day management and operationsEstablish and maintaining the filing system in a logical mannerOverseeing the provision of basic administrative support to the team through project assignment to junior administration staff enabling them to acquire more knowledge and confidenceAssist with opening new officesManaging petty cashHR Responsibilities: Visa applications, staff contracts, holiday & sickness reportingAssist in relocation procedures for new employees i.e. finding accommodation, visas and registering children at schoolMedical cover, submitting and keeping record of reimbursements Assisting in the formulation and presentation of pre-opening budgets for both the corporate office and for upcoming hotels; responsible for the provision of recruitment componentCreation and draft of new job descriptionsCreation of yearly budgets for the HR & Administration department, including the Executive Office

Responsible for overall office administrationCourier, stationery, faxes, telephone/switchboard, conference room bookingsResponsible for smooth running of office when managers/employees are overseas/out of officePrioritising very urgent/urgent issues and organising action accordingly Diary management for 3 managers (MD, GM, Sales Manager)Preparing PowerPoint presentations for internal meetings with overseas delegatesTyping high profile documents and spreadsheetsUpdating daily oil reports Market watch for oil companies in Middle EastDomestic and International travel arrangements: Flights, visas, hotels, itineraries, meetings and/or eventsTravel/business dinners/board meetings for delegates from USA/Europe and VIP’s e.g. Frances D. Cook (former US ambassador to Burundi, Cameroon and the Sultanate of Oman)Negotiating corporate rates with hotels and serviced apartmentsDaily liaison with international customers Company cashbook summary, managing petty cash, responsible for debtors payment and processing all salaries