•Establish and improve operational process guides focused on the person-centered impact of staff (~800 +) and participant (~4,000 +) –including wellness –as a key metric of pilot and reconfigured program success.•Report, reconcile, and redevelop program-launch budgets up to $1 million per Fiscal Year in partnership with the Corporate Development and Financial Planning & Analysis teams.•Drive working groups of 10+ cross-functional departments executively, nationally, and programmatically (direct service markets) to organize all aspects of strategy, program, budget, hiring, and management needed to launch new trials and pilots, reconfigure mature business, or sunset geographies.•Collaborate with Scalable Solutions- Partnerships, Enrollment Solutions, and Growth Strategy Leads to scaffold the development of external partner relationships (corporate and non-profit) to instigate the multi-year growth of talent ecosystems .•Execute Year Up's expansion into new geographic markets and innovative design practices including but not limited to: Detroit market launch and community college partnership model; Multisite (centralized) Banking and Customer Success model, CareerWise NYC Schools product enablement, etc.

•In response to the Racial Reconning the United States experienced in 2020 after the murder of George Floyd, Year Up assembled the Change Team Fellowship -- an exploratory committee of 15 members from across the organization. The Change Team’s objective to provide leadership and momentum around the operational development of an antiracist framework to be integrated into the practices and culture of Year Up.•The committee’s priorities were to: o Create an organization wide Antiracist Definition achieved through a collaborative process involving multiple stakeholders; o Identify and select existing antiracist framework(s) to be adopted by Year Up; o Catalyze engagements to equip staff with the tools and resources to navigate conversations around antiracism and antiracist practices in their daily work and interactions; and o Provide an antiracist lens and insights on significant HR practice changes.

• Manage the planning of the bi-annual internship matching process and support alignment of Program Manager and Corporate Engagement colleagues in gathering key data points. • Drive internship on-boarding process for 250+ interns, which includes background checks, drug screens, and application,s as well as coordinating the collection of internship information and manager orientation.• Manage planning, logistics, and facilitation of internship readiness workshops with the Corporate Engagement team, as well as relationship-building with the 50-60 with interns in my portfolio. • In partnership with Corporate Engagement colleagues, drive a clear supervisor engagement plan for each account throughout each internship cycle.• Track, analyze and report out on performance status across the internship portfolio (based on ongoing feedback, supervisor/intern survey responses, and other performance data) and highlight key trends for consideration.• Act as an escalation point to support and resolve tier 1 and tier 2 issues and coordinate response to more significant issues by escalating to Program Managers, coaches, Student Services, and Corporate Engagement colleagues.• Work in partnership with Program Managers to drive the development of performance improvement (EPIC) plans for interns, gathering feedback from interns and managers, and communicating closely with Corporate Engagement team. • Ensure close communication with Employment Placement colleagues to ensure interns are factoring conversion, when employers intend to make an employment offer to an intern.

•Support program excellence by ensuring that decision-making regarding 80 students and 15+ staff are grounded in the organization’s principles of high support, high expectations, and high service, while simultaneously cultivating a nurturing and trusting environment for all internal and external stakeholders.•Drive program quality for site though collaboration with regional leaders to understand and produce operational benchmarks, timelines, and resources needed to achieve consistent quality results, in conjunction with engaging site team to carry out best practices associate with integrating Year Up’s 6 Core Values.•Serve as a representative for the DVC site and initiatives, while working closely with Senior Leadership Team and Executive Director to identify special projects required to increase the effectiveness and efficiency of program operation that is aligned with our organizational mission.•Sustain thought-partnership with the Operations Team to engage the resource of both national and other local sites to ensure DVC leverages best practices to successful day-to-day operation and external relationships. Additionally, collaborating to troubleshoot challenges with HR, Director of Operations, or the Executive Director.

• Coach young adult students at the Diablo Valley College (DVC) site• Plan, support, and facilitate internship readiness workshops for DVC students in collaboration with the Employment Placement team• Support the placement and on-boarding of Year Up Bay Area (YUBA) students with Year Up's corporate partners in collaboration with the Corporate Engagement, Partner Relation Management and Program Management teams• Manage and support YUBA interns via bi-weekly communication and performance tracking• Enhance the intern-corporate partner experience via routine communication with YUBA interns' supervisors • Support internship completion by collaborating with corporate partner's HR and Year Up's Employment Placement team to scaffold conversion into work or college/certification

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• Ensured physical, social, & emotional safety of foster youth residing in a Level 12 facility• Collected daily qualitative observational data for case notes on • Maintained daily communication with social workers, Court Appointed Special Advocates, & Community Care Licensing

• Cultivate school and organization partnerships by recruiting for the Directing Change Program and Film Contest• Initiated and coordinate the regional screening of Directing Change Program and Film Contest screening• Write and edit blogs regarding student mental health, stigma reduction, and suicide prevention• Promote and coordinate community participation in the Be The One photo booth campaign• Gather data regarding risk factors for specific cultural communities• Coordinate the collection and updating of crisis-line resources for within the county for the “Know the Signs” website (www.suicideispreventable.org )• Support the planning and execution of May Mental Health Awareness Month

• Assisted with classroom and curricula preparation• Provided classroom and behavioral management• Guided students with acquiring skills such as independent working and enhanced socialization• Supported student in increasing academic proficiency through group and 1:1 instruction• Gathered data on student performance and outcomes to determine future placement

• Provide secretarial/executive services for Executive Director and Board of Directors• Maintain budgetary and inventory controls o Prepare annual/monthly estimates of invoice to community tenants and associations• Maintained/initiated management information systems through manually and electronically• Review and answer general and program oriented correspondences• Review and submit grant requests to prospective corporate donors• Greet visitors and callers to meet the natures of their enquiry o Arrange appointments and keep record for clients/tenants/organizations to meet or use facilities o Provide information to assist clients and refer them to appropriate contacts within Silicon Valley• Operate telephone switchboards and consoles to connect, hold, transfer and disconnect telephone calls• Carry out word processing, filing, mail-outs, bookkeeping and banking as requiredo Open and deal with incoming mail, and organize outgoing mail and postage• Send out accounts, receive payments and order stationery and office supplies• Update/create related publishing and organizational documents

Instructional & Program Leadership Team-Based Relationships:•Model interactive, hands-on learning w/staff & students, as the lead educator at the campus•Supervise, coach & develop campus staff, via classroom observation, one-on-one meetings, setting performance & professional development goals, & preparing mid-year & annual evaluations•Develop, lead, & coach staff on behavior management & incentive systems to be used on campus•Ensure health & safety of all participants & compliance w/all Citizen Schools’ & state standards School-Based Relationships:•Develop & maintain strong school relationships w/the principal, teachers, & other staff of the partner school•Work alongside school partners to access & learn from student assessment & outcome data to better support student achievementExternal Relationships:•Forge meaningful relationships w/students’ families through regular phone/e-mail communication and on-campus events•Collaborate with State Office Staff to retain/coach/cultivate Citizen Teachers who will serve as volunteer teachers•Build community relationships through hosting site visits, leading on & off-campus events, & developing strategic local partnerships•Ensure dissemination of organizational information among headquarters/regional office & campus staff, school constituents, & students Program Management:•Develop & instill strong campus culture among staff, apprentices, parents & community, based on Citizen Schools values & a commitment to celebrating diversity & cultural competence•Use Data-To-Action plans to evaluate program results & collaborate w/campus staff to implement program innovations•Recruit students for Citizen Schools programs each semester•Work closely w/state & headquarters staff to manage & document campus logistics•Administrative duties: setting/managing budget, tracking expenses, creating monthly expense reports, overseeing timesheets, & completing documentation for grant accountability

Instructional & Program Leadership Team-Based Relationships:•Model interactive, hands-on learning w/staff & students, as the lead educator at the campus•Supervise, coach & develop campus staff, via classroom observation, one-on-one meetings, setting performance & professional development goals, & preparing mid-year & annual evaluations•Develop, lead, & coach staff on behavior management & incentive systems to be used on campus•Ensure health & safety of all participants & compliance w/all Citizen Schools’ & state standards School-Based Relationships:•Develop & maintain strong school relationships w/the principal, teachers, & other staff of the partner school•Work alongside school partners to access & learn from student assessment & outcome data to better support student achievementExternal Relationships:•Forge meaningful relationships w/students’ families through regular phone/e-mail communication and on-campus events•Collaborate with State Office Staff to retain/coach/cultivate Citizen Teachers who will serve as volunteer teachers•Build community relationships through hosting site visits, leading on & off-campus events, & developing strategic local partnerships•Ensure dissemination of organizational information among headquarters/regional office & campus staff, school constituents, & students Program Management:•Develop & instill strong campus culture among staff, apprentices, parents & community, based on Citizen Schools values & a commitment to celebrating diversity & cultural competence•Use Data-To-Action plans to evaluate program results & collaborate w/campus staff to implement program innovations•Recruit students for Citizen Schools programs each semester•Work closely w/state & headquarters staff to manage & document campus logistics•Administrative duties: setting/managing budget, tracking expenses, creating monthly expense reports, overseeing timesheets, & completing documentation for grant accountability

Family-Student Engagement Liaison:• Orchestrate monthly family bonding events for the campus• Created campus discipline system• Co-manage major behavioral incidents for campus• Create safe, reflective space for students in need of emotional release • Established communication tracking system• Led numerous profession development workshops surround family communication, student relationship expansion, and classroom managementVolunteer Coordinator:• Contacted and recruited potential volunteers• Updated collective volunteer and apprenticeship database using Salesforce• Wrote curriculum for professional partners (EMC) to implement in volunteer sessions• Presented/recruited at local IEEE conferenceTeaching Associate:• Ensure youth develop sense of team leadership• Academically guide students through enhancing curricula• Work in conjunction with citizen volunteers

• Fashioned 8 week long nontraditional academic curriculum based on 21 Century Skills for students grades K-7• Organized fun and engaging cultural, collegiate, and career themed field trips • Created camp discipline system• Coordinated student mealtimes• Recruited community nonprofits, businesses and individual volunteer instructors to teach workshops• Recruited families to enroll in camp, and maintained frequent communication about programmatic or child updates• Modified data entry system; Data entry: Attendance, Tuition, Registration and Emergency contact information• Interviewed, hired, and supervised camp leaders

• Ensure students an after school safe haven• Create diverse curriculum to enhance students' education