- Aps 3 Customer Service Officer
Canberra, Australian Capital Territory, Australia
* Surge Team member for Centrelink (processing for multiple payments) and Medicare (IT support for service linkage and access).* Presented computer literacy skills through researching and following up a process / script.* Give accurate and appropriate information to answer questions, troubleshoot issues, manage challenging conversations towards customer’s claims.* Displayed close attention to details and the ability to stay calm in emergency while making decisions within procedural guidelines.