Eric Chen Email & Phone Number

California, United States

• Supported 8,000+ users located in 60+ health centers and offices, 40+ mental health clinics, San Francisco General Hospital, Laguna Honda Hospital and the City’s Jail Health Services via RDP and phone.
• Created toolkits via powershell for all O365 administrators to use to perform more efficiently such as single/bulk account configuration, account delegation, and account reports.
• Mitigated a major security breach by quickly programming a script via powershell to disable and reset compromised email accounts.
• Created a macro via AutoHotKey that allows all Service Desk staff to create common tickets more efficiently.
• Knowledge base owner and writer for Service Desk - Migrated legacy knowledge base to ServiceNow
• Trained and supervised 20+ temporary staff for one of SFDPH's largest project, Epic implementation.

• Performed lab deployments for both Mac and PC.
• Performed data wipes, migrations and imaging for systems.
• Assisted users primarily in-person, or ticketing system (Footprints) and phone.
• Provided desktop support to faculty and staff of various units within Academic Affairs across campus.

• Assisted faculty, staff and students using various academic technology services, including iLearn, CourseStream, Student Evaluations, and others that supports teaching, learning and scholarships on campus.
• Provided user support to faculty, students and staff via phone, online chat, email, and in-person.

• Assessed and repaired customer’s computers
• Provided service in technology field to offer customers personalized and professional service.

• Managed office server and budget for computers.
• Provided general technical support for a small office.