- Launched a business intelligence system for real-time insight into KPIs and analytics in order to navigate OCC exam- Led transformational initiatives such as dashboard development and implementation of QlikView to identify areas of improvements, resulted in 35% in headcount reduction - Automated functional reporting applications by developing tech specification to integrating the unit reporting to the central reporting platform, resolved the data integrity issues and saved the time each team allocated for the reporting- Produced KPIs on weekly basis to steer business direction and strategy by interpreting data in order to drive key organizational decisions during the final phase of an OCC Exam- Managed and drafted a portfolio of user stories in JIRA - Created capacity model for global operational teams to benchmark internal performance, identify, and highlight areas of opportunity- Led a call with managers on weekly basis to incorporate feedback as well as collecting updates on milestones, actions, issues and risks related to ongoing initiatives to ensure on-time and quality achievement of all project requirements