Andi Chen Email & Phone Number

Auckland, Auckland, New Zealand

Auckland, New Zealand

In this role, I have shown consistently strong aptitudes for technical troubleshooting, creative production, team working, and delivery of the highest quality customer services at this events production company.In more specific terms, I am providing technical support for complex AV equipment, including visual LED, lighting and sound system, and other advanced technology; playing an integral part in maintaining an accurate and up-to-date inventory of the equipment in question; carrying out preventative maintenance and coordinating a full spectrum of periodic servicing activities and creating innovative and engaging video content and curating video and music playlists for Live and recorded performances.I also respond to a wide variety of customer user questions in a constructive and friendly manner as well as diagnose end-user problems and troubleshoot technical issues and provide support for website and social media resource management.

China

I used Java and MySQL daily to debug and remedy issues with client processes; gained strong JAVA and J2EE application development skills and experience in Object-Oriented AnalysisPlayed a key part in Software Development Life Cycle (SDLC) activities and working with J2SE, XML, Web Services and Linux Server; assisted with software and system development using JSP, Servlet, Java Server Face, Struts, Maven and SQL language and gained hands-on experience of database design, working with large database systems (Oracle 8i and Oracle 9i and SQL).I also delivered Technical Support, working in close collaboration with the Finance Department of Nixia Regional Government on a project affecting over 300 service users, and took a central role in the creation and implementation of the ‘loan Butler’ micro-loan business management system (coding design and implementing sequential phases).

China

I was responsible as Technical assistant for the “business friends” series of ERP CRM software pre-sales demonstration and presentation packages: conducting pre-software research, installing, testing and training colleagues and clients as well as final installation and handover: provided a number of business management consulting services, ranging from process use to troubleshooting and guidance and completed implementation of the core document.

Master Of Information Science, Computer Science, Distinction

Graduate Diploma, Information Technology

English Education Diploma, Education