• Consulting services across industries, Payments and Health Insurance• Design and implement Pegasystems PRPC solutions including frameworks CPM, and CPMHC • Lead on-site and remote development teams to deliver solutions• Report to senior management on project progress and present design solutions to team• Provide solutions using ‘Thought Leadership’ to clients to improve business process requirements and advise technological solutions.• Working with business partners in defining and supporting future capabilities for CRM customer servicing tools to improve the customer experience and retention• Key member involved in the Roadmap Planning process in scoping quarterly impacts, and sizing the effort to assist prioritizing work for development teams• Perform data analytics for future state capabilities, and consolidating usage metrics into reports for senior management to make informed decisions to plan work.• Lead and host deep dive sessions with SME owners to capture requirements and define project scope, and pain points• Oversight on architectural authentication ensuring alignment with corporate security standards• Design and draw end to end solutions including capability maps, high-level design (component/UML diagrams), system sequence designs in order to communicate proposed solutions solving business objectives• Providing solution options by documenting pros and cons, and preparation of SWOT analysis.• Assist scrum teams on a daily basis to provide architectural guidance calling out negative impacts on design, review code and propose new capabilities to improve customer experience• Conduct analysis to identify bottlenecks affecting system performance and processes increasing work average handling time (AHT)• Documenting application design options and patterns, capability matrices, security best practices and guidelines, and defining Architecture team engagement to stakeholders

• Assist project manager in project planning PRPC deliverables via the SmartBPM methodology• Provide thought leadership to the client in improving workflow by articulating business processes and clearing gaps in business requirements• Participated in DCO sessions to capture requirements, atomic use cases and determine other artefacts required for an Application Profile.• Configuring PRPC in adhering to Pega’s ‘Situational Layer Cake’ for a solution to be applied across regions• Coaching clients and team members on implementing PRPC best practices• Setup and run the Application Accelerator to jump-start the development work. • Install PRPC with Pega Frameworks for Proof of Concepts and demo purposes• Working with APAC Pre-sales team to identify selling aspects of the Pega technology

Working in a consulting role to client Bank of China International (BOCI)• Communicate with clients and team members in Cantonese to capture business requirements and discuss system design• Integrate Spring framework to provide integrated solutions for system components• Analyse, design and develop a Static Data domain model in capturing financial data• Develop a service interface for the Static Data model for systems integration• Wrote Java Persistence Query Language (JPQL) statements using JPA technology to store financial data in a MySQL database• Employed Mule Enterprise Service Bus (ESB) for message integration including scheduled jobs, JMS (Apache Qpid) queues, IBM MQ Cash Movements, and Web Service Customer Account Balance retrievals• Custodian for a User Management service in providing login, account group and user role data for integration with an Eclipse RCP GUI front-end• Write system architecture documents to illustrate system component integration

Working in a consulting role to Government client: IP Australia.• Integrated B2B EJB components (using J2EE distributed computing concepts) into IP Australia's SOA to file electronic Patents• Design XML message structures to conform to World Intellectual Property Organisation (WIPO) Standards for electronic National Phase Entry transmissions• Converted XML data structures using XSL-FO stylesheets to generate financial invoices, statements and receipts in PDF format. • Develop and maintain On-Line Payment system using J2EE design patterns via an EJB 2.1 interface• Built integration channel to ANZ eGate's credit card service to accept Visa, MasterCard and Bankcard details from the On-Line Payment system• Employed Apache Axis2 as the XML Web Service framework, generating WSDL as Java bindings and integrating Axis2 with the Weblogic server• Conducted feasibility study on deploying an XML Asset Repository as part of IP Australia's system development process.• Prepared Enterprise Architecture Team's requirements specification for the repository

• Assisted in developing new business strategies in implementing a data flow application called electronic Activity Statements (eAS) using Interface Standards, Web Services, XML and XBRL technology• Analysed and modelled Activity Statement forms into a reusable UML logical model for system data transfer purposes, which later translated to an XML physical model (for WSDL, SOAP, XBRL)• Assisted in the development of the XBRL Taxonomy standard• Represent the ATO in international and domestic conferences on Standards and XML