Gordon Cheng Email & Phone Number

San Jose, California, Us

San Jose, California, Us

Responsible for defining, developing & supporting the sales process for technology and solutions with account teams. Engages in account transactions based on technical expertise required in specific deals/programs leveraging specialized knowledge base across multiple accounts. Responsible for technical consulting work with customers in selling and supporting company products, services and systems, or software. Provides technical support in sales presentations, product demonstrations, and customer training.Opportunity analysis Gathers and assesses customer needs, both business and technical.  Identifies site-specific and corporate parameters and constraints that impact the solution. Identifies information on competitors and product roll- out data/training needs and proactively positions the company strengths as a relative value position in the account.Solution Planning and Design.  Architects an appropriate technical solution to meet the customer's business requirements and account team strategy. Investigates and optimizes a solution's fit to the requirements of an opportunity, both current and future.  Establishes the validity of a solution and its components; creates proof of concept where required. Generates an implementation plan with timelines for the solution.  Identifies potential challenges for the proposed project plan.  Optimizes a solution to maximize the company's competitive advantages. Team collaboration  Actively supports the account team with solution advice, proposals, presentations, and other customer communications.  Analyzes and provides support to deals in the pipeline where needed.  Understands the roles and effectively directs other teams and resources within the company and partners globally.  Facilitates smooth transition from sales to implementation by orienting the appropriate teams to the solution design.

Round Rock, Texas, Us

Provide onsite customer and partners support for all products in Dell's portfolio which includes enterprise networking, servers, SAN, virtualization, and backup solutions. Many of these tasks included:◆ Resolving customer's technical issues or concerns with Dell products◆ Educating customers on Dell's product portfolio◆ Interacting with customers to ensured satisfaction of Dell solutions◆ Providing technical input or solutions based upon customer's requirements◆ Assisted customers in standing up proof of concepts◆ Supporting customers with proof of concepts

Reston, Va, Us

Advanced from a deployment engineer in 2002 to engineer team lead in less than six months. Promoted to Deputy Program Manager in November 2006 and then to Program Manager in July 2012. Managing a team of fifteen seasoned engineers with over 136 man-years supporting this task. The team has delivered a wide range of LAN/WLAN upgrades and enhancements to over 90% sites worldwide. The project’s annual revenue consisted of $4.5+ million of labor and over $15+ million of network equipment deployed.◆ Extensive knowledge and experience designing, deploying and troubleshooting complex Cisco, Brocade, and Nortel Local Area Network (LAN) and Cisco/Aruba Wireless Local Area Network (WLAN) for the DoD MHS (Department of Defense Medical Health System) network at some of the largest Medical Treatment Facilities (MTF) across the world.◆ Served as the Subject Matter Expert on the project’s wireless and LAN designs. Providing both technical and deployment strategy and guidance on wireless and network designs for all engineers including the creation of site specific network transition plans.◆ Served as the deployment technical lead to the government customer by providing customer with technical recommendations based upon situation and technical circumstances. Reviewed annual technical and deployment guidance and provided feedback to enhance the efficiency of future deployments.◆ Assisted with a process to bidding new designs to various vendors which resulted in 50% cost saving or an average of $1 million for some of the largest military treatment facilities in the world.◆ As a deployment team lead, I led group of technicians to integrate cutting edge WLAN and LAN designs into existing network infrastructure This included several large, high profile medical centers/clinics at Womack Army Medical Center, Fort Bragg; Madigan Army Medical Center, Joint Base Lewis-McChord, Portsmouth Naval Medical Center, West Point Academy, and US Air Force Academy.

Atlanta, Ga, Us

◆ Supported the Research Testing Development and Evaluation (RTD&E) network at the Space and Naval Warfare Center (SPAWAR) at the Charleston Naval Weapon Station. The network consisted of 3,000+ end user devices and over 75 Cisco switches.◆ Worked on and supported various government projects that required traveling to remote sites. Troubleshot Xylan and Cisco network connectivity issues among network users.◆ Other duties included: • acquiring equipment for various projects• overseeing security scans• vulnerability fixes• registration of new users onto the network• tracking down infected virus machines • monitoring virus traffic by utilized the Intrusion Detection System (IDS)• Supporting weekly 24/7 on-call duty support for the network• Supported Integrated Services Digital Network (ISDN) circuits for VIP and remote sites. ◆ Provided network support for Horizontal Fusion◆ Maintain security positure of the network by monitoring information assurance vulnerability alerts (IAVAs) ◆ Proactively research and implemented a Netdisco server to track users, switch ports, and Internet protocol (IP) information