Chenghong Wang Email & Phone Number

Seattle, WA, US

Reinventing the AWS Cost management experience with ML-based platforms and tools.

There's no one path that works for a new designer trying to break into UX— a field full of diverse people from varied backgrounds. The Designer's Toolkit is a podcast hosted by Jessica Lin and Maya Pelichet as we talk about our experiences navigating work, life, and change as women and people of color.

Redmond, Washington, US

Leading the service issue self-help support design initiatives for Azure customer experience improvement and incident reduction rate at scale (220K labor hours per year) in fast-paced design-to-development sprints. Innovating the communication experience for complex user scenarios to boost the efficiency (Reducing 60% of clicks) and stickiness of Microsoft.

Scaled the active user events from 2.5M to 4M by leading the growth design for Kidaptive’s Machine Learning-enabled SaaS data analytics dashboard.Led Iterative Product Design in an Agile environment for SAT CAT, a web-based multi-platforms product serving learners and admins with personalized learning data reports which received 1M investment and following.

Re-implemented company website with Django 2.1 and Bootstrap 4.0.Redefined the customer journey and the learning experience of the digital and physical products with user research.Remodeled the user experience of landing page and subscribe page by wireframing, low-fi prototyping, and interactive motions.

Pittsburgh, PA, US

Conducted various user research methods, including Cultural probing, Experience mapping, Physical model, etc., to prompt the real needs of 6th to 8th grade learners in informal learning environments.Designed the information structure, wireframe, hi-fidelity prototype and concept video for a tablet-based application in a four-man team.Collaborated with.

London, GB

Designed an MVP feature for corporate learning that increases 24% of learning efficiency. Mapped out the product goal and implemented design details from start to finish for EY’s senior learning program. Led product co-design workshops with clients, storyboarding, user interviews, and paper and digital prototype testings to probe insights and solutions..

Analyzed user behaviors with service blueprint and contextual inquiries to draw insights and create an innovative coffee maker mixed with a thermos bottle.Executed product development of a smart coffee maker with concept sketching, color planning, mechanism designing, and 3D prototype printing.Proposed company’s webpage visualization and Corporate Identity.

Developed service design concepts with rapid prototypes to solve local workers’decreasing productivity.Remodeled the obsolete producing mode which relied on huge labor cost bybrainstorming customized design products.Implemented five user research activities that successfully identified rural countryworkers’ pain points and requirements

Master Of Science - Ms, Master Of Educational Technology And Applied Learning Science

Bachelor Of Science (B.S.), Industrial Design