Jane Cheng Email & Phone Number

London, England, GB

• Input and upload customer data to Passfort and Back Office
• Handling customer queries via Salesforce and Zendesk
• Checking customer applications before approval
• Conducting KYC refresh for existing clients
• Handling monitoring queries relating to PEP (Politically Exposed Person) and adverse media on clients and escalate to MLRO
• Assessing customer transactions using Transaction Screening software

London, England, GB

• Input and upload customer data from AWS Management Console to Passfort and Back Office
• Handling customer queries via Salesforce
• Checking customer applications before approval
• Logging customer details on Excel spreadsheet

• Input delivery data from Deliveroo to Orderlord platform
• Arranging and dispatching delivery orders to couriers
• Handling customer complaints or issues via phone and email
• Providing high quality service in line with Health & Safety and Food Safety legislation
• Manage table booking via BookingHero app platform

London, England, GB

• Using AS 400 system to validate details for series packaged tours and group organized tours from Far East Asia to Europe
• Collaborate with relevant booking clerks and network offices to determine budgets and details of the tours across Europe and Far East Asia
• Resolving requirements and queries from network offices and tour leaders
• Logging emergency errors
• Source and advise suitable alternatives to clients when first requests are not available

Cypress, California, US

• Providing assistance with travel and entertainment arrangements, e.g. booking hotels, and arranging group bookings at chosen venues
• Checking logic of itineraries to ensure smooth running of the tours
• Logging emergency errors and rejected bookings
• Dealing with urgent calls and diverting non-urgent calls at peak hours
• Deal with all customer queries
• Resolving supplier issues

Abingdon, Oxfordshire, England, GB

• Providing product knowledge and recommendations to customers
• Deal with customer complaints or issues
• To undertake all work in line with Health & Safety and Food Safety legislation
• Opening and closing the store, including all cash handling procedures and that all premises are secured
• Prepare and serve food to customers
• Manage table booking via Bookatable platform

• Use in-house CRM Customer Relationship Management system for administrative tasks and inputting new customer details
• Interact with customers through various communication channels, including; Twitter, Facebook, Buffer, HubSpot, MailChimp, and phone
• Use WordPress Content Management System to update client blogs
• Create social media posts and blogs for both clients and the company
• Analyse and optimise client websites using Moz, Google Analytics and Google AdWords

Cypress, California, US

• Working within a small team providing travel packages catered for customers and deal with customer complaints

• Shop floor assistant dealing face-to-face with customers to promote and sell products