Title: Vice President of Logistics Operation Crossborder teamJob Duty: 1) Lead the “Lost & Damage control tower project”, focus on system and workflow enhancement. Successfully reduced $1,900,000 lost & Damage cost in FY23 (-60% VS FY22).2) Supervise reverse logistics workflow, figured out an operational loophole which can result $10 million cost per year. Already draft new SOP and system solution, and waiting for deployment. 3) Manage Crossborder operation in MY/ID to enhanced KPIs performance; contract renewal, rate card, SLA. Select new WH, LH service provider. MY & ID overall avg LT speed up 1.5Day (-17%), achieved the most aggressive target. 4) Coach Lite WH daily operation. Draft LITE WH OPS SOP, successfully aligned and pass SOP in all counter parties. Exception case ticket lead-time reduced 70%.

Job Duty: 1) Lead Marketing dept Monthly Performance Review with JD.com CEO; 2) Setup Marketing dept traffic & customer growth KPI metric; 3) lead Traffics growth & new customer growth projects in cross function teams;

1) Lead Monthly Business Review (MBR) with JD.ID CXO; Focus on fulfillment SLA, P&L, PSAT, Cost-down.2) Master JD.ID logistics system internationalization & localization projects, Lead the planning, testing, deployment of TMS, DMS. Fulfilment SLA system were newly designed and deployed within 5 months, successfully enhanced customers satisfaction, complain rate dropped to 0.5% from 1.8%.3) Coach JD.id Mall order-flow enhancement. Clean-up 290K aging orders, reduced $20 million USD potential claim risky. And clawed back $1.2M USD lost parcel from 3PLs.4) Lead logistics BI team. Setup logistics KPI metric; Developed logistics dashboard for CLO by using SQL, Hadoop and BI toolkits.

1) Lead Monthly Business Review with JD logistics CLO; Focus on P&L, Cost down, SLA. 2) Master internal competition project of JDL’s 7 district companies. JDL overall performance enhanced much faster and perform better.3) Conducted JD mall supply chain enhancement. After algorithm and procurement automation, JD mall’s PV inventory spot rate increase from 83% to 92%. Inventory management manpower efficiency +20%. Conversion rate increase 20%~35% after better pricing logic.4) Lead regional logistics BI team. Setup JD.com logistics KPIs metric. Developed logistics dashboard for CLO by using SQL, BI toolkits.