- Conducted rigorous testing on new and existing software, identifying and resolving an average of 4 bugs per day, ensuring a seamless user experience upon release.- Collaborated with developers and product manager to proactively implement measures to uncover unforeseeable user interface and user experience issues, resulting in continuous improvement and consistently meeting customer expectations.

- Led the successful transition to SAP SuccessFactors and other HR-related system implementations, managing end-to-end processes, including vendor selection, configuration, and UAT, resulting in an increase in operational efficiency.- Managed data migration of over 250k leave records and 3k employee profiles, ensuring accuracy and completeness, with zero data loss incidents.- Developed and delivered comprehensive user manuals and training sessions for over 40 site offices, resulting in a seamless transition and adoption of new systems.- Designed and implemented business intelligence dashboards, optimising reporting and analysis processes, resulting in an 80% reduction in report generation time.

- Oversaw SAP SuccessFactors recruitment module, facilitating the hiring process from job posting to onboarding, resulting in a 31% decrease in time-to-hire for mid to senior managerial positions.- Supported SAP HR modules implementation, ensuring smooth data migration and testing processes, resulting in a seamless transition with zero system downtime.- Conducted comprehensive training sessions for mid-level staff, resulting in a 24% increase in system adoption and proficiency among users.

- Gathered requirements and established a data collection platform to calculate carbon footprints, facilitating accurate environmental reporting and analysis.- Evaluated Corporate Social Responsibility initiatives, offering actionable recommendations for improvement.