Site Reliability Engineering Manager
Jun 2024 - Jun 2024
AeroLeads people directory · profile
Tom Cheng Email & Phone Number
Site Reliability Engineer / Leader
1 work email found
@kaptest.com
10 phones found area 202, 718, 510, and 954
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 86%
Role
Site Reliability Engineer / Leader
Location
Brooklyn, New York, United States
Who is Tom Cheng? Overview
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Quick answer
Tom Cheng is listed as Site Reliability Engineer / Leader based in Brooklyn, New York, United States. AeroLeads shows a work email signal at kaptest.com, phone signal with area code 202, 718, 510, 954, and a matched LinkedIn profile for Tom Cheng.
Tom Cheng previously worked as Site Reliability Engineering Manager at Justworks and Principal Site Reliability Engineer at Kaplan Test Prep. Tom Cheng holds Ms, Computer Science from The George Washington University.
Company email context
Email format at kaptest.com
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*@kaptest.com
68% confidence
AeroLeads found 1 current-domain work email signal for Tom Cheng. Compare company email patterns before reaching out.
Profile bio
About Tom Cheng
Site Reliability Engineering (SRE) leader with over five years of experience implementing observability and alerting tools, managing incident response and root cause analysis, and developing automation tools within cloud environments. Key accomplishments include improving availability of Kaplan’s digital learning platform to a consistent 99.9% from under 98% while scaling the platform to 500,000 MAU from 40,000 MAU, and implementing comprehensive disaster recovery plan for Kaplan’s 100+ business critical applications.
Listed skills include Agile Methodologies, Scrum, Web Applications, Sdlc, and 26 others.
9 roles
Tom Cheng work experience
A career timeline built from the work history available for this profile.
Principal Site Reliability Engineer
Led site reliability engineering (SRE) program, responsible for the performance and stability of applications in production AWS environment. Key accomplishments:- Improved accuracy and reliability of core data pipeline to 99.8% from 96.6% by analyzing and tuning performance of Kinesis stream and Lambda execution environment, and by automating error.
Nov 2020 - Jun 2024
Director Of Engineering
Established Site Reliability Engineering (SRE) program to improve availability and performance of Kaplan’s core learning platform.- Established processes respond to production incidents, such as outages, security breaches, and performance degradation, and conduct blameless post-mortems.- Standardized SLIs and SLOs in collaboration with business, product.
Apr 2013 - Nov 2020
Technical Project Manager / Scrum Master
Manage multiple globally-distributed software development teams (US, Costa Rica, India, Vietnam) for Kaplan’s Pre-College (SAT/ACT/PSAT) and K12 products using Java/J2EE and MySQL. Key accomplishments:- Improved code quality by 20% in 2011 and drove new bug rate to 0 in 2012.- Led successful transition to Agile methodology, improving team morale and.
Jan 2010 - May 2013
Principal Consultant
Tom Cheng Technology Consulting
Identified, designed, and implemented IT solutions for local businsses as an independent technology consultant. Key accomplishments:Reduced overhead costs for several local businesses and non-profits by implementing custom CMS-based websites that permited clients' non-technical staff to update the websites (without hiring outside programmers) and.
Oct 2008 - Jan 2010
Enterprise Architect
Computech, Inc
Established a permanent Program Management Office (PMO) for the State Department's Bureau of Consular Affairs, which supports various overseas citizen services, as well as passport and visa issuance.
Feb 2008 - Oct 2008
Development Lead
Computech, Inc
Rose through the ranks on a 15-member development team responsible for producing high-performance Web-based applications that power the Federal Communications Commission’s wireless spectrum auctions.
May 2001 - Feb 2008
Information Architect
Adrenaline Group
Developed innovative web applications for commercial clients such as Network Solutions, primarily using HTML, Javascript, and Java on Linux or Solaris with Apache and Oracle. Participated in full development lifecycle (design, development, and management) for two software development projects on agile, cross-functional teams—defining and prioritizing.
Aug 2000 - Apr 2001
Software Developer
Peace Technology
Sr. Programmer/Analyst, Peace Technology, Inc. Laurel, MD. Developed Web-based and client/server applications using Visual Studio, PowerBuilder, and Delphi, as well as Active Server Pages and XML on Microsoft IIS and Linux.Led teams of two to three programmers to develop and maintain client/server applications for inventory/distribution, decision support.
Jan 1997 - Aug 2000
2 education records
Tom Cheng education
Ms, Computer Science
The George Washington University
Ba, Molecular And Cell Biology
University Of California, Berkeley
FAQ
Frequently asked questions about Tom Cheng
Quick answers generated from the profile data available on this page.
What is Tom Cheng's role at their current company?
Tom Cheng is listed as Site Reliability Engineer / Leader.
What is Tom Cheng's email address?
AeroLeads has found 1 work email signal at @kaptest.com for Tom Cheng.
What is Tom Cheng's phone number?
AeroLeads has found 10 phone signal(s) with area code 202, 718, 510, 954 for Tom Cheng.
Where is Tom Cheng based?
Tom Cheng is based in Brooklyn, New York, United States.
What companies has Tom Cheng worked for?
Tom Cheng has worked for Justworks, Kaplan Test Prep, Tom Cheng Technology Consulting, Computech, Inc, and Adrenaline Group.
How can I contact Tom Cheng?
You can use AeroLeads to view verified contact signals for Tom Cheng, including work email, phone, and LinkedIn data when available.
What schools did Tom Cheng attend?
Tom Cheng holds Ms, Computer Science from The George Washington University.
What skills is Tom Cheng known for?
Tom Cheng is listed with skills including Agile Methodologies, Scrum, Web Applications, Sdlc, Agile Project Management, Javascript, Java, and Sql.
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