Timothy Cheng Email & Phone Number

South Plainfield, Nj

Salesforce• Data management using Data Loader• Automate processes using Workflow Rules, Process Builder, Flows and APEX• Create reports and dashboards• Product and Price Book management• Troubleshoot user issues• Lead data migration activities for CRM integrations when new companies are acquired• Support Sales Cloud users• Support Service Cloud users.Stratum (Business Intelligence tool)• Train users• Grant user access and maintain security roles• Generate Views (reports) for management and sales reps to support their decision making process• Act as liaison between IT and business for troubleshooting and gather enhancement requests• Coordinate with programmers and finance from various business divisions to ensure data coming into Stratum is accurate and regularlyQlikView (Business Intelligence tool)• Create dynamic graphical dashboards to enhance user analysis• Automate reporting process so management can have access to the data from once a quarter to once a week• Implement user enhancement requestsOracle Essbase• Perform mass data imports and updates via EPM Cloud• Perform hierarchy changes• Assist users with SmartViewLotus Notes SalesPlace (CRM)• Set up and maintain access• Train users on how to create customer contacts and opportunities• Maintain and update Territory Management• Troubleshoot user issues

Piscataway, Nj

Harmony Project (Oracle ERP Migration)• Led North America regional product data remediation activities by confirming correct product data with Product Managers and collaborated with the admin team to mass update systems prior to data migration to Oracle.• Gathered system requirements and acted as a liaison between business and Oracle module experts.• Outlined product registration process for legacy system.• Executed test scripts prior to new Oracle system go-live.Incentive Compensation Project• Performed incentive compensation calculations by translating payout plans to Excel formulas.• Gathered sales data from various sources for the calculation.• Partnered with Zone Leaders to confirm that the payouts are accurate and made adjustments if needed. Daily Operations• Supported customer service reps and product managers by solving system and product data issues.• Produced business intelligence reports for management team to support their decision making and metrics for resource allocation.• Developed and update North American Sales Quote Templates in house using Siebel B.I. Publisher as compliance rule changes which yields projected savings of $15,000/yr.• Supported Company Acquisition Project Managers in migrating product data to GE’s system.• Generated and test new product catalog numbers for new product introductions.• Participated in global B.I. projects such as Holds and Backlog dashboards.• Trained and supported new product admins.

New Brunswick, Nj

• Remediated materials using the Data Remediation Tool (DRT).•Validated material attributes by cross referencing with SAP, Internal Regulatory Information System (IRIS) records, and product labels.•Confirmed ambiguous material information with managers around the world.•Generated reports using Excel and SQL in Access assisting managers in project decisions.•Enforced data standards by approving / rejecting new material creation and update requests via GPDV.•Partnered with Project Managers with SAP Go-Live EDGE Wave 3.

Piscataway, Nj

Profile Note Project•Ensured high-quality product and accurate manufacturing by reducing clutter notes on the Bill of Material (BOM) card.•Updated and deleted 13,450 old notes.•Developed new SOP preventing accumulation of old notes on BOM card.•Increased first past yield to reduce credit returns.•This project yielded projected savings of $20,500/yr.Credit Hold Project•Reduced number of orders that hit credit hold by streamlining the credit hold process.•Decreased product turnaround time by 50% if their order goes on credit hold.•Increased customer satisfaction by processing their order faster.•Partnered in gathering raw data to determine proper metrics.•Collaborated in developing process maps for Current State and Future State.

Piscataway, Nj

Product Lifecycle Management Project •Reduced team workload by handling small incoming administrative requests.•Supported Data Cleansing Activities using MS Access and Excel.•Worked on the Documentum Application (Administrative tasks) and increased security clearance.•Trained new Documentum administrators.

Assisted faculty members in lab in the delivery of software-based Mathematic and improved teacher to student ratio by 50%, improving the learning experiences which increase retention rates.Tutored students in all Information Systems courses and increased their quiz/test average by 10%.Supported general goals of department including scheduling appointments, answering phone, and paperwork.

Master Of Business Administration (M.B.A.), Management Information Systems, 3.81

Master'S Degree, Information Systems, 3.87

Bachelor'S Degree, Computer Information Systems, 3.86

Activities and Societies: Phi Theta Kappa, Golden Key