Cheng-Yu Wu Email & Phone Number

Binh Duong, Vietnam

• Team Leadership: Supervise the timely production of shoes, working closely with logistics and shipping teams to ensure a seamless workflow.• Packaging Standards: Identify each customer’s unique packaging requirements and ensure the factory adheres to these standards in packaging preparation.• Production and Shipping Coordination: Track the production schedule, foster collaboration across departments, and verify that cargo is prepared for on-time shipment.

Vietnam/ China

• Develop specs for PUMA shoes and compare the cost of goods among different suppliers to find suitable materials.

Vietnam

• Client Management: Maintain records of former, existing, and potential clients, building strong relationships to effectively meet and manage client expectations.• Candidate Sourcing: Search, source, and screen potential candidates using various online resources and directories.

Taichung City, Taiwan

• Handle Taiwan’s client orders and learned how to deal with Global client’s order.• Learning the whole process for the trading and understood the different habits of global clients.

Mumbai Area, India

• Internship Role with Full Responsibility: Functioned as an intern with the responsibilities equivalent to a full-time employee.• Team Collaboration and Target Achievement: Collaborated with the team to monitor and achieve targets related to client conversion rates and repeat customer engagement.• Client Relationship Building: Established strong working relationships with clients by understanding their unique needs and providing tailored service options and guidance.• Cross-Functional Coordination: Worked closely with various internal teams to ensure clients received the highest quality service experience.• Market Analysis and Strategic Input: Identified market trends and provided insights to the marketing team to enhance website and service positioning.• Market Growth Contribution: Supported market growth by driving relevant changes and improvements aligned with industry needs.

Kaohsiung City, Taiwan

[Country's Obligation for 1 year]Position-Apprentice Seaman- Develop my self discipline- Engaging with high volumes of people & communicate effectively to ensure the mission accomplished

Taiwan

Customer Service Department for 7 monthsSales Department for 2 months• Document Preparation and Confidentiality: Supported colleagues by preparing confidential documents for clients, ensuring accuracy and discretion.• Quality Control Management: Held responsibility for overseeing and maintaining the product quality control process to meet company standards.• Client Acquisition: Conducted proactive research, visited potential buyers, and prepared and delivered presentations to secure new business opportunities.• Customer Satisfaction and Feedback: Engaged regularly with customers to ensure high satisfaction with service levels and promptly reported any issues or concerns to the management team.

Galveston, Texas

A service professional with high passion and enthusiasm to serve customers, and I didn’t have cultural barrier with team players who are from different countries people when I worked in the Rainforest Café.• Engaging with the new culture, socializing with a range of people from all over Europe and Asia providing me with an opportunity to practice English.• Consistently meeting Sales goals - specialty items and games stall's income • Engage with the customers and promote the use of my products assisting the company to break their prior year sales and allowing me to obtain a certificate of service merit.

Galveston, Texas Area

Cooperated with people with foreign country.

Taiwan

-Learning the power point -Eloquence training -Basic level leadership trainingPresident of the class for two times in the Colleague and won the first prize of 2013 National Power Point Competition with the team.

Taiwan

During the second summer vacation of my college.• Conducted an analysis of offices and suitability against a predefined criteria and present to findings to a management team.• Conducting primary research in the form of questionnaires to help engage customers’ needs and ensure efficient customer service.

Taiwan

During the first summer vacation of my college.-Develop extensive communication and confidence skills through engaging guests.

Taiwan

Training myself to serve guest with smile and patient, learning communicate with people using a variety of techniques.