Technical Support Data Analyst Intern
Santa Clara, California, Us
Netskope is the leader in cloud security. Using patented technology, Netskope’s cloud-scale security platform provides context-aware governance of all cloud usage in the enterprise in real time, whether accessed from the corporate network, remote, or from a mobile device. This means that security professionals can understand risky activities, protect sensitive data, stop online threats, and respond to incidents in a way that fits how people work today. With granular security policies, the most advanced cloud DLP, and unmatched breadth of workflows, Netskope is trusted by the largest companies in the world.• Led cross-functional team in automating user mapping for ZenDesk and Jira platforms.• Created and monitored support response and customer satisfaction KPIs which were presented in weekly team meetings• Conducted client-data onboarding to US, APAC, EMEA cloud servers