Harrison Chen Email & Phone Number

• Conducted hiring processes to build a strong team
• Trained and supervised a team of warehouse staff to achieve high performance and productivity standards.
• Focused on achieving both short-term and long-term operational goals
• Managed and oversaw daily activities and performance of warehouse staff

• Built and sustained the operational capacity of the warehouse, supporting a 22% increase in sales year-over-year.
• Developed and implemented processes that improved fulfillment rates by 66%.
• Managed fulfillment capabilities of 4,400 orders per month.
• Leveraged Shopify API and manufacturer data to create an internal management system for accurate tracking, planning, and reporting of inbound shipments and inventory.
• Coordinated logistics operations to ensure timely and cost-effective delivery of goods.
• Enhanced warehouse efficiency through the introduction of streamlined workflows and process improvements.

New York, NY, US

• Led the redesign of both internal and customer-facing platforms and features in collaboration with the CEO and engineering team
• Facilitated the integration of Google Ads into the current platform
• Conducted market research and analysis to identify customer needs and trends
• Developed product roadmaps and created user stories to drive features from ideas to production to release
• Worked cross-functionally with engineering, design, sales, and marketing teams to ensure successful product delivery and adoption.

New York, NY, US

• Anyword is a natural language generation platform that helps marketers tailor their messages to their ideal audience. Our platform uses a model trained on millions of marketing messages, coupled with your historical.
• Strengthened customer relationships and oversaw successful marketing campaigns from start to finish.
• Utilized data analytics to provide valuable insights, ultimately improving overall customer experience.
• Developed personalized plans for each client to increase their retention and engagement.
• Communicated feedback from customers to drive product and service enhancements.
• Proactively monitored satisfaction metrics, identifying areas of improvement and taking action when necessary.

Los Angeles, California, US

• Managed a team of six chair members and facilitated event planning throughout the school year.
• Applied Agile methodologies such as Gantt Charts to successfully map and plan out event scheduling
• Used Excel to monitor and reduce department spending
• Created benchmarks and templates for future Programming Heads

Los Angeles, California, US

Oversees the relationship between DKA and affiliate organizations through event planning and cross-department collaboration.

Santa Clara, California, US

• Netskope is the leader in cloud security. Using patented technology, Netskope’s cloud-scale security platform provides context-aware governance of all cloud usage in the enterprise in real time, whether accessed from.
• Led cross-functional team in automating user mapping for ZenDesk and Jira platforms.
• Created and monitored support response and customer satisfaction KPIs which were presented in weekly team meetings
• Conducted client-data onboarding to US, APAC, EMEA cloud servers

• Worked with organizational software and crop yield data of previous seasons to develop and optimize the current season’s crop plan and created a digital marketplace to integrate with their social media outlets.
• Used a combination of Excel and crop planning software to log, organize, and analyze past and present crop yields, pH, Ammonia, and Nitrate levels
• Led tours of the farm site and assisted in workshops
• Primarily worked with Instagram and Wix to direct foot-traffic to the online shop

Worked with administrators in evaluating the benefits vs. costs of purchasing new medical equipment. Used comparative cost analysis to calculate an estimated ROI.

Dallas, Texas, US

• Interned with the Marketing Head of HealthDev, a medical real estate development company that streamlines financing, medical facility development, ownership, and asset management for physicians in hospitals across the.
• Conducted new hire interview
• Created and edited monthly investor reports
• Researched marketing automation tools and formed reports around found information