Chen H. Email & Phone Number

Beijing, China

Beijing, China

Beijing, China

Single-handed designed the PMS & CRS product including Revenue management, inventory, distribution, and finance modules. Introduced ESG/sustainability award feature to the customer-facing App.

Hong Kong

Reshape guest experience with Smart technologies: guest room IoTs, Smart speakers, BLE enabled door locks, facial recognition check-in, mobile payment, cashier-less retail, IPTV, screencasting, AI powered Chatbot and IVR...

Beijing

Lead contract negotiation with OTA as an account manager, follow up with operation plan, billing and customer service guidelines. Handle escalated complaints and connectivity issues. Continuously improve operational efficiency and rate parity. Work as the New Shangri-La App project coordinator and the voice of the developer team. Prioritize requirements from a variety of operation teams and high management, and ensure deliveries on time. Draft both English and Simplified Chinese content copies and lead source file reviews. Collect and chase answers corporate-wide to get problems solved.

Beijing City, China

Reviewed buy-out contracts and uploaded inventories, monitored the sale performance of more than 200 hotels and the ensured best price displayed among competitors. Assess the needs of the Sales team, and delivery prompt solutions. Manage multiple projects, and work with a variety of internal teams to continuously improve the work process efficiency and the project profitability.

Bellevue

• Liaise between the guest and accommodations: managed modification of reservations, handled special requests and complaints via calls and emails• Delivered high level of customer service as a top performer (achieved a 90% customer satisfaction rate)• Share good practices with team members and help others to improve service skills.• Actively participated in various projects within department

Write and provide pictures for Madame Figaro China (Magazine),Arty (Magazine), Europe by Rail (Book), etc.

Beijing City, China

- Partnership: Establish and maintain active connection with travel product suppliers and international tourist boards world-wide.- Brand Development: Align with various media including Magazines, national radio and TV stations. Drafted company profile propose marketing strategies for advertiser and potential partners.(Annual Sales and Daily PV doubled during my tenure)- Online Marketing: Responsible for the whole possess of SNS campaigns as a team leader and the major contributor, from daily plan to creative ideas, from copywriting to graphic editing, from feedback review to question reply. (Got 200,000 Weibo follower in 20 months, active rate>90%)- Promotion Events: choose event theme /topics, prepare action plan and rundown, coordinate with guest speakers, venue and collateral suppliers; hosted event as mc and share on social media. (Accomplished 20 events, 50-150 participants per event, held in different cities: Beijing, Shanghai, Shenzhen, Hangzhou...)

In charge of collateral display, photo shooting, photo and press releases. Establish in-depth relationships with media. Support F&B monthly promotions and other departments’ operation requirement.

Master Of Business Administration (Mba), Global Marketing, 3.75

Master Of Business Administration (Mba), Global Marketing

Exchange student

Bachelor Of Business Administration (Bba), Public Relations