Chen Hui Lee Email & Phone Number

Sydney, New South Wales, Australia

Sydney, Australia

- Handle escalated and complex product and content queries raised by clients, including privileged users on Desktop product (Eikon) and Datafeed products (Elektron and Datascope)- Deliver world-class customer services through outstanding specialists services to clients- Work closely with other stakeholders and resolver groups in getting the issues resolved.

Sydney, Australia

- Handled escalated and complex product and content queries raised by clients, including privileged users on Desktop product (Eikon) and Datafeed products (Elektron and Datascope)- Delivered world-class customer services and exceed customer satisfaction through outstanding specialists services to clients- Worked closely with other stakeholders and resolver.

Sydney, Australia

- Continue to work as the only Data Specialist based in Sydney and in-charge of escalations for any content-related issues - Established myself as the Subject Matter Expert for all content-related queries within Thomson Reuters Customer Support, Sydney

Sydney, Australia

- Offered to be based in Sydney permanently for the role- Being the only Data Specialist in Sydney, served as the first contact point for all data-queries and in-charge of escalations for any content-related issues- Conducted regular classroom training to narrow knowledge gap- Conducted Data Tools Workshop for the Induction Program for new-starters

Sydney, Australia

- Secondment for one year- Served as initial point of contact for all data content queries raised by First Level in Reuters Support Centre in order to achieve good statistical results - Conducted classroom training to narrow knowledge gap between First Level and Data Helpdesk (2nd Level) and to transfer data knowledge

Sydney, Australia

- Responded to clients’ enquiries via phone (clients in Taiwan and China) relating to data, product functionality and permission queries.- Provided advice and assistance how the products are being used, where to find the content and the definition and methodology adopted by Thomson Reuters- Built good relationships and interactions with other departments.

Singapore

- Handle real-time and historical data queries in a timely manner raised by external and internal clients- Report and manage real-time/historical outages- Provide feedback on operational procedures to improve data quality and to ensure that those procedures are implemented- Seconded to Data Helpdesk in Tiverton, UK to assist in day to day operations for 6.

Bachelor Of Arts And Social Sciences With Merit, Economics And Japanese Studies

Graduate Diploma In Financial Management