Carson Chen Email & Phone Number

Sydney, New South Wales, Australia

• Being the first point of contact for all IT-related issues to provide support and advice for all users on Microsoft Windows Desktop environments / Google G Suite / CRM and Office suite of products.
• Installation and commissioning of Servers, systems, networks & storage devices.
• Setting up accounts for new users
• Repairing and replacing IT assets
• Maintaining IT Documentation
• Onsite technical support plus over the phone & via email.

Sydney, Australia

• Created Active Directory to enable at least 10 internal users to log on to the PC using domain accounts
• Fixed variety of issues using the ticketing system
• Effectively Communicated with the 6 third partners for the company in regard to a variety of software and hardware
• Conducted the management of Group Police for the IT department

Sydney, Australia

• Obtained new customers by selling products and meeting customer needs face-to-face
• Demonstrated communication skills in presenting products on a daily basis
• Contributed to maintaining and executing Visual Merchandising Standards within partners’ stores
• Maintained effective communication with clients in resolving complaints

Xiamen

· Responsible to drive inbound and outbound calls, to focus on maintaining and expanding business relationships/market share with existing and new customers. · 负责通过接听，或者主动外呼电话，维护并提升客户关系与戴尔的市场份额，开拓新客户。 · Functions as the overall account manager including leading transactional sales, partnering with outside sales and/or the channel (as applicable) and both.

Xiamen

• Responsible for a high number of less sophisticated accounts.
• Occasional involvement in outside sales with advanced Inside Sales support.
• Entry level sales Account Management, learning segment and product/service offerings.
• Lower complexity sales, including PCs and packaged software.
• This role receives regular coaching/mentoring from more senior representatives and leader.
• Frequent contact with leader.

Xiamen

As a outsourcing server in Dell1. Provide good customer experience；提供良好的客户体验；2. Sell Dell products via Chat/QQ/Telephone to meet business target；通过戴尔聊天系统/企业QQ/电话销售戴尔产品及方案，达到公司的业绩要求；3. Cooperate with team or others to complete relevant projects与团队的其他成员合作完成相应的销售项目；

Xiamen, Fujian, China

As a outsourcing server in Dell. -answering the phone or chat from customers about any concern.-distinguish and transfer the demand to right department efficiently-to do work plan, record dialogues and analysis related statistics.

Master Of Information Technology, Computer Networking And Network Security

Bachelor Of Business Administration (Bba), Marketing

Activities and Societies: Marketing Association