Judy Chen Email & Phone Number

• Managed the in-house creative production of a variety of digital and print projects (ranging from campaign to email, web, video, paid media, venue signage and merchandise) within a diverse team of graphic designers.
• Directly supervised, assigned, motivated and trained team members (including new joiners and freelancers), ensuring effective teamwork and high standards of work - all the while encouraging agency and innovation
• Excelled at helping cross-functional teams gel, whether building on a tight-knit relationship with our awesome external translation team to mediating decision making and copy direction between Film Marketing and the.
• Maintained a high degree of ownership and accountability of all projects: from reviewing and setting up projects in Workfront; running kickoffs, touchpoints and proof of concept presentations; giving status reports.
• Successfully transitioned the production of creative work from the Cineplex’s Store Team to the Creative Services Team; engaging meaningfully with stakeholders through discovery/briefing/training sessions, building a.
• Advocated for team members by vetting briefs based on team capacity and competing priorities, and managing expectations with stakeholders to ensure timelines were appropriate and diligently met

• Led a key department initiative to bring outsourced creative work in-house through capacity planning, auditing past projects, formalizing training, implementing new workflows and processes
• Developed a new process for course-correcting projects within Monday.com, leveraging automation features and owning onboarding and training
• Oversaw the creation of 1000+ pieces of creative content in 4 months – project managing a cross-functional team comprised of content strategists, designers, copywriters, channel leads and account managers
• Managed the launch of a new agency website, working with a cross-functional team of both contractors and internal departments
• Managed projects for Vendor Media Accounts Team: creating timelines and KOs, tracking progress and deliverables, often balancing 10+ projects concurrently in busy periods
• Trained marketing department to adopt a new company-wide work management tool through Zoom seminars, the creation of training manuals and hosting weekly drop-in sessions

• Led kickoffs with Account Directors to launch new consumer quantitative & qualitative projects, overseeing and managing client relationships, updates & reporting, project specifications, screeners, timelines, vendor.
• Consistently delivered projects on time and within budget, frequently surpassing client expectations
• Exceled at managing/training staff both remotely and in-person, ensuring that all project needs and milestones were understood by core teams for project success
• Strong communication and presentation skills, with the ability to effectively convey research findings to clients and stakeholders
• Highly responsive and resolved issues head-on, always communicating empathetically, effectively and collaboratively
• Concurrently managed diverse workloads without sacrificing quality

Toronto, Ontario, Canada

• Managed the day-to-day operations of in-person consumer and medical market research fieldwork across two busy downtown facilities, including one 9000+ square foot headquarters - overseeing up to 10 international.
• Responsible for: facilities management, cross-country calendar management, project intake, cost estimates, managing audio/video recording systems, training staff of 20+ for various quantitative & qualitative studies.
• Managed all logistics for online/in-person studies, including scheduling and staffing, liasoning with property management and external vendors, incentive management, multimedia technology setups, livestreams, product.
• Proven ability to influence beyond current scope of role including providing direct support to C-suite leadership, leading company event planning, and taking on hybrid cross-functional roles in recruitment and screener.
• Led the development of COVID-19 protocols by creating related client literature and graphic decks, staff policies and training manuals

• Created a series of graphic-heavy pitch decks, each for different audiences in mind: a financial pitch deck, a film pitch deck and a character/actor pitch deck, for multimillion dollar film The Prospect - now in.