My belly can vouch for my passion for food and coffee👌I get asked many questions about my culinary education, so do you know how to cook?Unlike most of my classmates, I did not go to culinary school with the intention of being a chef or baker. My grandparents run a small grocery to this day, and while watching them since young, I knew that I wanted to start my own business in the future.I just wanted to learn everything possible about the food industry to fulfil my small dream of opening my coffeehouse. A little ambitious I must say, because 7 in 10 F&B businesses close down within three years. I went to culinary school and enjoyed my time learning how to run service operations, revenue & cost management, and marketing for food establishments. Among the subjects I've learnt, the business aspects of my course appealed to me more. I picked up editing graphic design software like Adobe Creative Cloud Express and Canva through various school assignments. With a keen eye for aesthetics, I also designed social media mock-ups, menus and other materials. I love looking at how businesses grow with their outreach efforts through different mediums. My most recent job was a driver management role at Grab where I was responsible for delivering programs, copywriting and publishing communication materials that drive partner engagement and loyalty. As part of this role, I also worked closely with internal stakeholders to drive rewards and activity for the Grab driver and delivery partners. brb, serving the nation 🪖
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Social Media And Marketing InternStudio KabiSingapore -
Driver Operations AssociateLalamove Aug 2024 - Nov 2024● Conduct offsite driver partner recruitment by promoting onboarding benefits● Provide guidance to driver partners on the onboarding process● Actively reached out to interested driver partners via phone calls● Played an active role in the development of the Driver Affiliate Program -
Naval Warfare System OperatorRepublic Of Singapore Navy Mar 2023 - Aug 2024Ensure and play a crucial role in the maritime defence of our nation by operating surveillance systems and equipment to watch over our maritime security overseas -
Driver Management SpecialistGrab May 2022 - Oct 2022Singapore, Singapore● Played an active role in copywriting and publishing communication materials via in-app channels● Proactively engaged driver & delivery partners to stay updated on their needs and gather feedback to improve their overall experience through dialogue sessions like GrabTalk and Grab-A-Drink● Strategised and execute community building initiatives like Emerald Circle Scholarship &Bursary Award Ceremony● Utilised data to optimise and improve ops processes for current and future retention initiatives● Escalated risks and issues on time to enable proper mitigations● Worked closely with Marketplace & Strategy team in the creation of Shifts -
Lead Barista & Service AssociateHome Oct 2021 - Jun 2022● Prepared espresso-based coffee and other beverages with quality and consistency● Directly trained onboarding junior baristas and service associates● Managed orders for stock and coffee suppliers● Liaise with management to ensure the smooth running of operations and delivery of quality products
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Barista & Service AssociateThe Populus Coffee & Food Co. Mar 2021 - Aug 2021● Assisted head barista in preparing espresso-based coffee and other beverages with quality and consistency● Ensured there was adequate cold brew coffee and teas, prepared replenishment when necessary● Assisted manager in daily operations efficiently such as promptly serving food and beverages, solving customer disputes calmly and professionally, taking reservations● Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods● Appropriately upsell additional items to guests to increase restaurant sales
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Barista & Service AssociateThe Coffee Cart Aug 2019 - Feb 2021Singapore● Prepared espresso-based coffee and other beverages efficiently with standards● Prepared food menu items like pasta and light bites● Assisted mobile coffee cart events islandwide● Managed orders for stock and coffee roastery● Liaised with owner to ensure the smooth running
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Service AssociateTyrwhitt Little Cafe Nov 2018 - Mar 2019
Chen Kai Toh Education Details
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Business, Culinary And Catering Management
Frequently Asked Questions about Chen Kai Toh
What company does Chen Kai Toh work for?
Chen Kai Toh works for Studio Kabi
What is Chen Kai Toh's role at the current company?
Chen Kai Toh's current role is Social Media and Marketing Intern.
What schools did Chen Kai Toh attend?
Chen Kai Toh attended Singapore University Of Social Sciences (Suss), Temasek Polytechnic.
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