BT2102 Data Management and VisualisationConducted weekly lab lesson on Database Design and Visualisation to a group of 37

• Constructed a data warehouse for an insurance company using IBM DataStage, which included staging, dimension, and fact tables based on IFRS 17 compliance and key metrics required.• Developed intricate ETL processes to transform data from staging tables to fact tables, utilizing Oracle SQL as the centralized data repository to ensure compliance with the required structure.• Refined SQL queries, reducing overall runtime by 40%, and developed a Power BI dashboard to visualize key insurance metrics such as policy performance.

• Improved Python and OpenCV script for advanced image recognition algorithms to improve the robot's ability to detect waste in toilet bowls by 20%.• Led Rapid testing and data collection initiatives, and managed product requirement document.• Collaborated with users for feedback and worked with engineers to improve product usability.

• Implemented frontend development for the optimized schedule generator using JavaScript (React).• Led UI/UX design for a web application aimed at optimizing schedule generation using Figma.• Developed a synthetic network of pedestrian traffic travel paths and conducted network analysis for Ops Analytics using Networkx, Dijkstra’s Algorithm.

• Frontline Ground Response Officer attending to emergency 999 message• Equipped with basic law knowledge• Multiple Commander’s Award for carrying out due diligence in good arrests• Deployed for multiple top tier security event such as Shangrila Dialogue, PM of Switzerland visit, King of Brunei Visit, Sultan of Malaysia Visit

• Use of digital tools such as Excel in customer service operations, be involved in projects including applying Design Thinking, Data Analytics and Behavioural Insights to improve services• Provided quality taxpayer service and advise to taxpayers in areas such as tax practices, application of tax laws and assessments through phone, interviews, and live chats.• Received certificate of compliments for quality service and hit the highest performance index (KPI) in the whole division.