Michael Chen, Mba Email & Phone Number

Richmond, Virginia, Us

I work alongside energy and electric utility clients to discover and deliver outcome-oriented solutions that provide value to their customers, employees, and business.

Richmond, Virginia, Us

As the product manager for Altria's retail data program, I led transformative initiatives to evolve our digital product offerings with retailers. I delivered an overhauled program that expanded digital products and grew potential connection points between Altria and a retail landscape of over 200,000 partners. I managed a retail enablement product that allowed smaller retailers a path to modernize and participate in components of the retail data program, helping them remain competitive with larger chain retailers.Additionally, I managed a small portfolio of tools and services and drove enhancements in operational efficiency and sales enablement.

Richmond, Virginia, Us

As the product owner for Altria's retail data program, I delivered products that enhanced promotional capabilities for Altria's operating companies at retail. The data acquired from retailers generated substantial business value to Altria by enabling revenue growth management capabilities.Cross-functional collaboration was instrumental for establishing and refining long term strategies and objectives. I led backlog grooming as well as work item prioritization, translated technical topics to non-technical audiences, and managed a team of developers including domestic and international team members.

Richmond, Virginia, Us

I delivered products to enhance retailer participation in Altria's retail data program such as payment automation. I managed a team of developers and collaborated with sales and finance functions.I also served as product lead for a custom sales application and consulted on two other custom web based sales applications. I used my knowledge as a subject matter expert to guide enhancements and provide direction to resolve critical incidents.

Richmond, Virginia, Us

I was the business analyst and project management support for Altria's new retail data program launch in 2015. I consulted with business stakeholders to understand and define the long term strategy as well as elicit business requirements. I managed delivery of the program with a team of developers.I also served as product lead for a custom sales application and delivered product features that enhanced the performance of sales personnel. I managed a team of developers, oversaw testing, and performed QA and Production deployments.

Richmond, Virginia, Us

I was the support lead for a custom sales application and delivered product features that enhanced the performance of sales personnel. I pushed hotfixes and performed QA and Production deployments using Visual Studio .NET and SSMS.I monitored and maintained asynchronous data flows between the client application and server. I served as Tier III customer support for incidents that had to be escalated up the help desk hierarchy.I participated in career fairs and interviews for our department's University of Virginia summer intern recruiting team.I led one to two department social events per year for the Information Services department activities committee

Richmond, Virginia, Us

I learned about Altria's business model and how the sales function pays a vital role in that model. I delivered business requirements for the redesign of a retail-facing website that Altria uses to engage with over 200,000 retail partners. I engaged with three stakeholder groups to understand the perspectives and needs, which I translated into a business requirements document.I used learnings from my Human Machine Interface class in the Systems Engineering curriculum to performed a user experience assessment and provided observations to the website owner highlighting areas of improvement. Additionally, I delivered a wireframe prototype for a mobile version concept of the website.

Hampton, Virginia, Us

I assisted with research involving global phosphor thermography including wind tunnel data collection, reduction, and analysis. I also performed calibration of lab measurement equipment and used LabVIEW to begin automating one of several calibrations performed.

Hampton, Virginia, Us

I assisted with research involving global phosphor thermography: wind tunnel data collection, reduction, and analysis.

Master Of Business Administration - Mba

Bachelor Of Science, Systems Engineering

High School Diploma