Chennel Beard Email & Phone Number

Barking, England, United Kingdom

To lead and manage an area team in the borough (North, East or West) and to provide line management support for a team of EHC Co-ordinator’s, an Annual Review Officer and an Administrative Assistant.To provide advice, support and supervision to EHC Team staff including EHC Coordinators and Careers Advisers and in doing so, oversee annual and midyear.

Essex, England, United Kingdom

• To co-ordinate the statutory process for Education, Health and Care (EHC) Needs assessments for children and young people with special educational needs and disabilities, across the age range of 0-25. Ensuring that all.
• Responsible for a large case load of children and young people (approx. 250) that have EHCP’s and ensuring that the needs of these children and young people are appropriately met in their provision. This includes.
• To assist the EHC Team Manager, the EHC Deputy Manager and the Senior EHC Co-ordinators in the delivery of efficient systems to ensure that statutory processes are carried out within required timelines, and information.
• To support the statutory annual review process of Education, Health & Care plans and attend person centered review meetings at key transition points.

Essex, England, United Kingdom

• Answer the telephone in a professional manner, take messages, deal with enquiries and complaints from the public, Councillors, Council departments and external bodies/agencies, and give advice and information where.
• Be responsible for the recording, preparation and issuing visitor identification cards/passes.
• Provide directions and information on the main Council buildings, local amenities and Council facilities to visitors, notify staff of visitors and where necessary liaise with Facilities Officers to have visitors.
• To Provide a high level of customer service.
• To assist on general admin duties, create Excel spreadsheet, word documents. Place orders using Oracle.

Essex, England, United Kingdom

• Customer Service – process all customer orders, ensure all customers complaints and queries are dealt with in a professional manner, and created an engaging environment.
• Motivating the team to achieve store targets and KPIs (Key Performance Indicator), ensuring team is hitting company benchmarks.
• People Management – ensure team was 100% on e-learning, coached team so they are confidence with product knowledge and great customer service, Ensure the whole team was a brand ambassador and followed the companies.
• HR Procedures – Rotas, payroll, managed sickness, investigations and disciplinary.
• Visual Merchandising – Ensuring all VM is completed weekly and 100% to planograms. All promotions up to date.
• Stock Control – Maintaining an organised back of house, audits, deliveries are out within 24 hours, take accountability for stock shrinkage and ensure levels are kept below company benchmarks.

Lakeside Shopping Centre

• duties:
• Providing motivation, support and guidance to consultants
• Resolving customers complaints or queries in a professional manner
• Monitor KPIs and communicate them to the team in order to improve them. i.e constant up to date knowledge of the stores conversion rates, pieces per transaction and value per transaction
• Support the store manager and the sales team to work towards achieving the stores sales targets
• Running the store in the managers absence

Hornchurch, Greater London, United Kingdom

• duties included:
• providing motivation, support and guidance to consultants within the store
• Running the store in the managers absence
• Ensuring KPIs are achieved on a daily basis in accordance to targets
• Maximising sales opportunities in a professional manner. Selling additional products and services that are relevant to the customers needs
• Resolving face to face and telephone queries to a satisfactory standard.