Chenny Xu Email & Phone Number

Toronto, Ontario, Canada

I rejoined Instacart to lead all Enterprise Solutions functions working on Caper AI shopping carts. Caper uses advanced technology to transform customers in-store shopping experience, such as sensor fusion with AI integration, instant CV Camera recognitions, loyalty integration capabilities, customized ads & digital coupons and many more.I lead retailer and internal program and project management, customer success, solution architect and work closely with Caper Engineering and Product… Show more I rejoined Instacart to lead all Enterprise Solutions functions working on Caper AI shopping carts. Caper uses advanced technology to transform customers in-store shopping experience, such as sensor fusion with AI integration, instant CV Camera recognitions, loyalty integration capabilities, customized ads & digital coupons and many more.I lead retailer and internal program and project management, customer success, solution architect and work closely with Caper Engineering and Product teams to achieve delivery success. I am currently hiring retailer project manager and technical project manager, please feel free to reach out if you want to know more about these positions. Show less

Toronto, Ontario, Canada

I joined the Four Seasons as the Director, Digital Product Delivery. This role was accountable for leading the delivery of new digital products, features, and experiences. The focus was the Commercial (customer facing apps: pre/post arrival, during stay, eCommerce, and more) organization and my focus was to deliver seemless digital membership program (from in-hotel to app), online and in-app surveys, and additional authentications to bring more guests to the digital landscape of Four Seasons… Show more I joined the Four Seasons as the Director, Digital Product Delivery. This role was accountable for leading the delivery of new digital products, features, and experiences. The focus was the Commercial (customer facing apps: pre/post arrival, during stay, eCommerce, and more) organization and my focus was to deliver seemless digital membership program (from in-hotel to app), online and in-app surveys, and additional authentications to bring more guests to the digital landscape of Four Seasons and enrich their online experience. I worked and collaborated with an experienced team of Digital Product Owners, IT Platform Owners, UX Designers, Solution Architects, IT Security, Hotel Operations, and 3rd party vendors. We’ve build short and long term roadmaps, improve Agile product delivery using both Kanban and SCRUM, and consistently add business value. As the voice of the guest, I’ve helped to create and enhance digitally luxury experiences in the global hospitality industry.Skills: Agile Product Delivery | Roadmaps | Customer Journey | Digital Analytics | Digital Transformation | Project Management | Program Management | PMO | Change Management | Team Leadership | Technology | Digital Experience | iOS and Android Apps | eCommerce | Loyalty | CRM | Innovation | Budget Management | Digital Strategy | Personalization | AI | Machine Learning | Recommendation Engine | A/B Split Testing | Recruitment | Coach | Jira | Confluence | Monday.com | Show less

Toronto, Canada Area

During my 4.5 years adventure at Instacart, I helped to provide leadership in multiple pillars: release management, project management, program management, and technical account management. From day-to-day operations to process and strategy establishment, I worked with multiple internal teams and retailers to launch new websites, Apps, and backend integrations. My philosophy and working styles were to try, learn and improve. We continuously tested, learned, and leveraged various points of data… Show more During my 4.5 years adventure at Instacart, I helped to provide leadership in multiple pillars: release management, project management, program management, and technical account management. From day-to-day operations to process and strategy establishment, I worked with multiple internal teams and retailers to launch new websites, Apps, and backend integrations. My philosophy and working styles were to try, learn and improve. We continuously tested, learned, and leveraged various points of data to make revenue and experience driving decisions. Additionally, during my last 6 months at Instacart, I worked with a group of smart and collaborative people at Caper (AI shopping cart), learned how to create process and add values for products that involve both hardware & software. It was an amazing working experience. We worked cross functionally to ensure we designed enjoyable and relevant, customer centric digital experiences that scale across multiple retailers.Skills: Leadership | Coaching | Cross Functional Relationships | Digital Projects | Digital Product Management | Roadmaps | Project Management | Digital Marketing | Loyalty | CRM | Personalization | A/B Testing | Recommendations | AI & Machine Learning | Vendor Management | Negotiating | Sales & Conversion | Customer Journey Mapping | Customer Insights | Technology | e-Commerce | Omni Channel | POS | Recruitment | Digital Transformation | Organizational Culture | Change Management |Data Analytics| Show less

Toronto, Canada Area

Holds responsibility for the overall releases and process management of wealth and asset management product portfolio, as well as financial data analytics projects. Reporting to the Head of Product and Channels, manages the cross-functional team to deliver all software releases and projects to wealth and asset management clients with a balanced quality, scope, cost and time to market.  Portfolio Management: Facilitated initiatives from ideation through release deployment, providing… Show more Holds responsibility for the overall releases and process management of wealth and asset management product portfolio, as well as financial data analytics projects. Reporting to the Head of Product and Channels, manages the cross-functional team to deliver all software releases and projects to wealth and asset management clients with a balanced quality, scope, cost and time to market.  Portfolio Management: Facilitated initiatives from ideation through release deployment, providing oversight to ensure alignment with McKinsey Agile/Scrum practices, including project kick-off, sprint, release and deployment planning, client on-boarding and migration. Product Management: Managed business requirements analysis and change management processes to capture and prioritize initiatives, functional and non-functional features (load, performance, security and regulatory), and technical enhancements. Agile Release Management: Engaged cross-functional departments to collaborate on client expectations, product requirements, release schedules, and product quality using various project management methodologies.  Data Analytics: Managed data analytics work streams to produce analytics models. Show less

Toronto, Canada Area

As the central figure for product Test functions for web and mobile applications - Circuit and OpenScape Contact Center (OSCC), hold responsibility for software development feature integration test, build verification test, UX, functional, system, load and performance test. Participate in Unify Product House road map planning. Represent Test in project initialization, planning and execution. Work with global teams to apply Agile methodology to the applications under development. Oversee… Show more As the central figure for product Test functions for web and mobile applications - Circuit and OpenScape Contact Center (OSCC), hold responsibility for software development feature integration test, build verification test, UX, functional, system, load and performance test. Participate in Unify Product House road map planning. Represent Test in project initialization, planning and execution. Work with global teams to apply Agile methodology to the applications under development. Oversee installation, configuration and maintenance of Siemens PBX and IP switches for test and development labs. Liaise with clients of all levels to resolve issues and demonstrate test results.• Established test automation process and directed automation of functional performance and regression test cases using Spring framework, Selenium, TestNG, Renorex, and Sikuli.• Steer the performance, set direction, coach and share the vision for test teams and work with global teams of 242 product management, development, build, and architect professionals in Germany, Greece, UK, US, Brazil and Toronto.• Led the testing of various types of releases, major, minor, general patch and hot fixes, e.g. OSCC V8 R1, V8 R2, V9, Circuit V1 R0, and V1R1. • Trimmed 35% off defect investigation times through collaboration with global teams for Circuit V1 R0.• Led the transformation from Waterfall to Agile test methodologies, cutting software release cycle to customers from 1-year to 2 weeks per sprint.• Slashed defect rates by 67% within a 1-year time frame after vigilantly incorporating measures to decrease the number for the OpenScape Contact Center V8 R1 product.• Introduced weekly checkpoint meetings with all team members to ensure performance objectives are made, understood and adequate training, consulting, and tools are readily available. Show less

Toronto

Selected over other internal candidates to lead the development of multiple software projects for OpenScape Contact Center products, main release, minor release and sustaining releases. Kept up to the pace of each project’s daily administration (i.e. status reports, project communications, meeting planning and facilitation, team member role planning and tracking, risk management and issue resolution). Coordinated all meetings and interfaced with business units, staff and vendor project teams… Show more Selected over other internal candidates to lead the development of multiple software projects for OpenScape Contact Center products, main release, minor release and sustaining releases. Kept up to the pace of each project’s daily administration (i.e. status reports, project communications, meeting planning and facilitation, team member role planning and tracking, risk management and issue resolution). Coordinated all meetings and interfaced with business units, staff and vendor project teams. Managed stakeholder expectations with respect to project scope and delivery. Routinely shared status updates, paving the way for client satisfaction.• Mastered the “art and science” of managing, prioritizing, setting goals, supporting, monitoring and evaluating on-site, remote and off-shore Product Managers, Architects, Developers, and Testers. Achieved this without compromising timelines, quality or reporting for as many as 3 simultaneous projects. ***Heading the OpenScape Contact Center (OSCC) Project using Agile methodology, sustained 3 OSCC releases and delivered one minor release per month plus 2-3 hotfixes per week. Guided teams of 100 within Toronto, Boca Raton, Munich and Curitiba.***For the Campaign Director, motivated 30 professionals on Toronto, Boca Raton and Chicago teams.***Navigated the Hicorder Project with 30 professionals on teams in Toronto, Chicago and Curitiba.• Tactically steered teams enabling all sustaining releases to be released on time.• Leveraged strong communication and interpersonal skills to revitalize global team relations.• Controlled the identification and documentation of business requirements, functional and non-functional specifications and use cases. Show less

Master’S Degree, Information Systems Management

Credential, Project Management Professional (Pmp)®

Certified Scrummaster® (Csm)

Bachelor Of Engineering (B.Eng.), Computer Engineering

Business, Management, Marketing, And Related Support Services