Pei-Hsuan (Iris) Chen Email & Phone Number

台灣 臺北市

As an internal consultant, being in charge of operational management & consulting services between parent company and its group subsidiaries. Responsible for developing action projects to improve operational efficiency and to maximize revenue and profit growth.Cathay Life Insurance—Improvement project of underwriting department: • Identified key weaknesses for the underwriting department.• constructed a strategy blueprint, defined professional transformation goals.• developed relevant action plans.Cathay Century Insurance—Transformation Project: • Responsible for establishing a sales team for serving bank channel and providing commercial insurance services. In result, capable of achieving the target of 30% growth in insurance premiums, and with additional 12 % increase in novice customer.• Coordinated and optimized the claim process, and planned how to improve the professional competence of claims handlers, and improved the overall claim service quality and efficiency.

台灣 臺北市

Coordinated the business divisions to develop annual strategic plans, formulated development goals and action plans.New Heights 2020 Transformation Project: • Planned and executed a series of transformation communication program.• Established and operated am internal communication platform.• Organized campaign activities, and promoted employees to understand and agree with the transformation.

Taipei

As an internal consultant, being in charge of operational management & consulting services between parent company and its group subsidiaries. Responsible for developing action projects to improve operational efficiency and to maximize revenue and profit growth.Cathay Life Insurance—Service Center Lean Project: • Cooperated with McKinsey consultants to diagnose the root causes of service center problems, designed the best operating model, conducted pilot operation, and then executed in all service centers.Cathay United Bank—Model Branch Project:• Optimized credit and mortgage process and centralize appropriation business to the operation center.• Planned pilot goals and schedule.• Coordinated the PMO meeting and operation centers organization preparations.• Assisted bank branches to develop sales talents.• Defined talent specifications and career development paths.• Planned training courses, and prepared for the establishment of the Education Development Dept.

台灣 臺北市

• Developed and executed annual target allocation and product/pricing program.• Monitored and tracked program performance.• Streamlined loan applications and underwriting process for better customer experience and operational efficiency.• Analyzed potential asset quality problems using SQL, managed credit risk and quality, adjusted loan policies appropriately.• Improved the NPL ratio and decreased annually.• Monitored JCIC credit information security control and audit operations.• Archived the JCIC Golden Security Award for two consecutive years.

Master Of Business Administration - Mba

Bachelor Of Business Administration - Bba