Pei-Hsuan (Iris) Chen Email & Phone Number

台灣 臺北市

• As an internal consultant, being in charge of operational management & consulting services between parent company and its group subsidiaries. Responsible for developing action projects to improve operational efficiency.
• Identified key weaknesses for the underwriting department.
• constructed a strategy blueprint, defined professional transformation goals.
• developed relevant action plans.Cathay Century Insurance—Transformation Project:
• Responsible for establishing a sales team for serving bank channel and providing commercial insurance services. In result, capable of achieving the target of 30% growth in insurance premiums, and with additional 12 %.
• Coordinated and optimized the claim process, and planned how to improve the professional competence of claims handlers, and improved the overall claim service quality and efficiency.

台灣 臺北市

• Coordinated the business divisions to develop annual strategic plans, formulated development goals and action plans.New Heights 2020 Transformation Project:
• Planned and executed a series of transformation communication program.
• Established and operated am internal communication platform.
• Organized campaign activities, and promoted employees to understand and agree with the transformation.

Taipei

• As an internal consultant, being in charge of operational management & consulting services between parent company and its group subsidiaries. Responsible for developing action projects to improve operational efficiency.
• Cooperated with McKinsey consultants to diagnose the root causes of service center problems, designed the best operating model, conducted pilot operation, and then executed in all service centers.Cathay United.
• Optimized credit and mortgage process and centralize appropriation business to the operation center.
• Planned pilot goals and schedule.
• Coordinated the PMO meeting and operation centers organization preparations.
• Assisted bank branches to develop sales talents.

台灣 臺北市

• Developed and executed annual target allocation and product/pricing program.
• Monitored and tracked program performance.
• Streamlined loan applications and underwriting process for better customer experience and operational efficiency.
• Analyzed potential asset quality problems using SQL, managed credit risk and quality, adjusted loan policies appropriately.
• Improved the NPL ratio and decreased annually.
• Monitored JCIC credit information security control and audit operations.

Master Of Business Administration - Mba

Bachelor Of Business Administration - Bba