• Managing, implementing and tracking project timeline, involving task breakdown/estimations, milestones, risk assessment and mitigation, QA testing deployment, documentation and training.• Interact, identify, research and analyze clients’ needs and requirements while providing advice and recommendations.• Communicate directly with project stakeholders, providing timely updates on project advancement.• Communicate technical risks and benefits to management and key stakeholders.

• Delivered more than 1000 man days change requests within year 2020 with continuous of ad-hoc tasks.• Formulate strategies for application development framework creation, developmental processes include use of AWS Console.• Implemented own-written housekeeping script which automatically purge old data files based on configurations.• Mentoring team of software engineers through effective communication, active listening and source code management via GIT, and allocate jobs and… Show more • Delivered more than 1000 man days change requests within year 2020 with continuous of ad-hoc tasks.• Formulate strategies for application development framework creation, developmental processes include use of AWS Console.• Implemented own-written housekeeping script which automatically purge old data files based on configurations.• Mentoring team of software engineers through effective communication, active listening and source code management via GIT, and allocate jobs and workloads to individual based on their ability.• Leading team to resolve system bugs and deliver within given SLA in Service Now system.• Leading team to perform on-site and off-site system upgrade as well as system & server migration. Show less

• Act as dedicated level 3 resource in FrieslandCampina project to enhance, maintain and support Distributor Management System (DMS).• Drive and manage business process transformation project - Summit to improve quality of supply chain, sustainability and improve transparency by standardizing processes & data and automating processes.• Perform Change Requests to modify system’s user interface, create stored procedures, create reports and create backend automatic processes using… Show more • Act as dedicated level 3 resource in FrieslandCampina project to enhance, maintain and support Distributor Management System (DMS).• Drive and manage business process transformation project - Summit to improve quality of supply chain, sustainability and improve transparency by standardizing processes & data and automating processes.• Perform Change Requests to modify system’s user interface, create stored procedures, create reports and create backend automatic processes using Microsoft ASP.NET C# and SQL Server language.• Fine tune existing SQL stored procedures and system logic to improve system performance.• Fix reported and existing system bugs and deliver within given SLA.• Maintain high availability of all DMS components and applications in client production servers• Perform new system environment setup, system upgrade, onsite system UAT testing, system implementation, system migration and system hypercare support at both local and overseas.• Collaborate with different team across few countries for major system changes including key users, finance, SAP Order-to-Cash-Sales, SAP PI, CapGemini, Generix EWR, Lexia Analytics, T-System, etc.• Implemented multiple Goods and Services Tax (GST) requirements into DMS system. • Implemented multiple backend interface files to Lexia Analytics.• Prepare technical documentations on processes and system’s functionality for internal and clients use• Conduct training, knowledge transfer and systems introduction to team members and clients. Show less

-Act as software developer and tester to enhance and bugs fixing of multiple systems of Anti Money Laundering (AML) / Counter Terrorist Financing (CTF) using ASP.NET Visual Basic language where the systems are used by various financial institutions, mainly banks in Malaysia, Thailand, Philippines, etc.-Act as software analyst to gather and analyze given data follow by the creation of console applications to work during End-Of-Day process including download files from web hosting site or… Show more -Act as software developer and tester to enhance and bugs fixing of multiple systems of Anti Money Laundering (AML) / Counter Terrorist Financing (CTF) using ASP.NET Visual Basic language where the systems are used by various financial institutions, mainly banks in Malaysia, Thailand, Philippines, etc.-Act as software analyst to gather and analyze given data follow by the creation of console applications to work during End-Of-Day process including download files from web hosting site or SFTP, extract Dow Jones and Thompson Reuters’ World-Check XML risk & compliance screening documents into SQL Server database, truncate/empty specific table follow by the insert of new database, database comparison before insert of new database, etc.-Handling multiple projects including Netbay (Thailand), AMLO (Thailand), AEON Thana Sinsap (Thailand), Sumitomo Mitsui Banking Corporation (Thailand), Al-Amanah Islamic Bank (Philippines), Tune Money (Malaysia), Agro Bank (Malaysia), Hwang Investment Management (Malaysia), etc.-Travel both local and overseas to perform onsite implementation, system customization and configuration, server relocation, replication setup, disaster recovery server preparation, etc. to fit client’s requirements-Provide technical support using remote assistance to assist client in issues troubleshooting including scheduled after-hours and weekend support for client’s system / hardware changes-Administer client’s servers to perform system health check and assure systems are up and stable-Implements add-on application / customized script / components to perform automatic daily backup and automated restore in disaster recovery servers-Implemented two way merge replication to ensure high availability of clients’ servers-Implemented additional servers for disaster recovery purposes and successfully activated during fail over-Prepare documentations on processes and system’s functionality-Conduct training, knowledge transfer and systems introduction, etc. Show less

- Provided desktop support on rotating day and night shift including diagnostics and troubleshooting of system issues to 9 different accounts (Black & Veatch, BMMB, Fonterra, AEON, Mondelēz International (previously known as Kraft), Pulcra, P&G, SAESL, VALE) across the region to resolve diverse hardware and software issues by phone or email as needed using multiple languages to minimize downtime within Service Level Agreement (SLA).- Acted as Point of Contact (POC) of Procter & Gamble (P&G)… Show more - Provided desktop support on rotating day and night shift including diagnostics and troubleshooting of system issues to 9 different accounts (Black & Veatch, BMMB, Fonterra, AEON, Mondelēz International (previously known as Kraft), Pulcra, P&G, SAESL, VALE) across the region to resolve diverse hardware and software issues by phone or email as needed using multiple languages to minimize downtime within Service Level Agreement (SLA).- Acted as Point of Contact (POC) of Procter & Gamble (P&G) account who in charge on agents’ account creation and adjustment, main contact of clients, as well as generate weekly and monthly account report.- Ensured quick resolution of user concerns in First Contact Resolution (FCR) and escalate more complicated support issues to field service engineers or higher level support team.- Involved in accounts transition, migration of system and services, and changes of processes.- Completed online trainings to enhance communication skills, customer satisfaction, improve productivity and personal knowledge.- Conduct training and perform knowledge transfer to account’s agents Show less

- Installed, repaired, maintained, and upgraded desktop and notebook computers; performed maintenance on printers.- Participated in on-site maintenance sessions to troubleshoot and resolve user’s computers issues.- Developed an application name DataInfo ReceiveNote using NetBeans with Java language to assist the company to print barcode stickers to identify the received desktop or laptop from the clients / customers.

- Admin and management assistant.- Performed data entry using Microsoft Excel and data management.

- Responsible for maximizing sales and providing excellent customer service to customers. Constantly working to develop and increase sales.- Working on a cash register providing high quality and customer driven service. Helped to build the business by engaging in a polite and friendly way with every customer.