Shane Chen Email & Phone Number

Perth, Australia

- Implement MYOB Advanced ERP system for customers across different industries under various operation contexts and provide related consulting services.- Manage implementation projects throughout entire lifecycle including user requirements gathering and analysis, scope definition, implementation, user acceptance test (UAT), go-live, and post go-live support; ensure both timeline and proposed budget can be met.- Being a lead consultant, coach other consultants and transfer knowledge and best practice.- Liaise with customers to identify further opportunities such as reports/dashboards development and new modules implementation such as Fixed Asset management and CRM to fully reveal product value and enhance customer satisfaction.- Analyse prospects’ requirements, design tailored MYOB Advanced demonstration, present the solution and provide end-to-end Pre-sales support.- Submit feedback to MYOB product team to prioritise future product enhancement.

Singapore

Continuing his ERP consulting career in Singapore, Shane mainly liaised with medium to large enterprises and thus gained more understanding of business processes of different departments and how to fulfill requirements from business users.Providing both professional services and pre-sales support, Shane was the expert of Acumatica ERP system and therefore became customers’ trusted advisor, not only how to use the system but also how to improve the internal workflows.Shane is capable to run the projects alone and also managed to get himself PRINCE2 certified to further extend his project management knowledge.

Perth, Australia

- Implement MYOB Advanced cloud ERP software solution for customers in different industries including Wholesale Distribution, Manufacturing, Retail etc. under various operation contexts and provide related consultation services.- Provide pre-sales support by presenting, demonstrating, and proposing appropriate software solution editions to meet both functional requirements and financial budget.- Analyze customers’ existing workflows and requirements, implement and improve corresponding operational procedures in the new system.- Manage implementation projects throughout entire lifecycle including user requirements gathering, scope definition, implementation, user acceptance test (UAT), go-live, and post go-live support; ensure both timeline and proposed budget can be met.- Write up project documents, including timeline management documents, standard and/or custom operating procedures documents, end user training documents, etc.- Provide field feedback in particular enhancement requests from customers and prospects to product team.- Provide product training to customers.

Singapore

ORSYP provides innovative IT Operation Management solutions helping customers automate IT and business processes, as well as optimize IT performance and enhance end user experience.Being part of the Professional Services team, Shane was in charge of implementing the company’s software solutions including Workload Automation (Job Scheduling) and Capacity Management (Performance Monitoring) products as well as complementary third party applications, e.g. MS SQL Server, Apache Tomcat Web Server etc. and thus developed solid technical capabilities from various customers’ contexts.He has analysed and converted business/functional requirements to technical solutions and was involved with the planning and implementation of projects. Providing effective product training to end users and partners was essential to the final success of each sale and Shane enjoyed delivering well-designed sessions.After several successful projects, Shane became more involved in end to end Pre-sales activities ranging from:• Conducting needs analysis and accurately identifying business gaps• Successful presentation of the company’s solution to each potential client • Delivery of product demonstrations• Preparation and submission of RFP/RFI documents to clients • Conducting Proof of Concept (POC)Shane also helped the company increase its market awareness through the attendance at various exhibitions and events.Additionally he was part of the product enhancement team where he contributed front-line client experiences and feedback to ensure the company’s product was leading edge.

Singapore

Shane joined the company as an Application Engineer and was promoted to senior position due to his convincing performance and expertise developed during the engagement.Shane’s main responsibilities included offering Pre-sales, Post-sales support and technical consultation to existing and new customers. He frequently visited customers for on-site support and was also competent resolving issues through phone calls and emails. He leveraged his technical expertise proposing and presenting company products and thus possessed solid demonstration skills. In addition, he was happy to assist channel partners to build up product knowledge so as to achieve sales target.Shane enjoyed acting as the technical interface between Product / R&D team, sales team, customers and channel partners by speaking the same language as expected by audience. He regularly participated in marketing event such as exhibition to help grow future business prospect.Shane was the president of staff club for 1 year organizing recreational activities and a successful team-building trip to Bali.

Singapore

Shane dedicated most of his time to design and develop Point of Sale (POS) terminal applications using C-like proprietary terminal API. His achievements included GUI for CEPAS card transaction, CEPAS card integration to the existing Ez-link card application, Sony FeliCa DLL project, ACR smart card readers evaluation, VeriFone ECR demo, etc.Shane was also assigned to application development project based on other devices such as Secura PIN pad using proprietary API.In addition, Shane designed and developed an application namely PSAM terminal manager running on desktop computer in C++ for internal team use, which dramatically increased efficiency and accuracy of specific terminal file generation/modification.Liaising with vendor, partner and customer, Shane ensured that the standards were met and effective communication was established.

Singapore

Xrgomics is a tech startup specializing in developing mobile device based applications.Following different phases of Software Development Life Cycle (SDLC), including requirements gathering, development, test, implementation, support and enhancement to meet new requirements, Shane successfully delivered 2 mobile software applications running in Window Mobile platform based PDA for 2 healthcare organizations respectively, i.e. Electronic Patient Medical Record (EPMR) System for Hospice Care Association (HCA), and Medical Patient Data System (MPDS) for Home Nursing Foundation (HNF). He also delivered effective trainings for both Windows Mobile and above stated software applications to end users.Shane managed to pursue domain knowledge and new concepts for building software applications in Window Mobile platform using C++and C# with SQL Server Mobile edition.

Singapore

Shane’s main responsibility was to continue CD-ROM production for existing customer RS Components (China) Version 6, including data extraction from database to CD-ROM, CD-ROM application/GUI modification, rebuilding application, functional tests, compatibility tests on Microsoft Windows family OS, and writing up release documents.Due to business expansion, Shane took up the challenge to design and develop CD-ROM prototype application/GUI using VB and SQL for new customer Clipsal (Malaysia). Shane also led the meetings with customer to collect requirements and define technical specifications.

Master Of Science (M.Sc.), Embedded Systems

Bachelor Of Engineering (B.Eng.), Electrical And Electronics Engineering (Major In Infocommunication)