Chen Tao, Phr, Shrm-Cp Email & Phone Number

Louisville, Colorado, United States

Louisville, Colorado, United States

Boulder County, Colorado, United States

Reported to the COO and Director of Compliance. Managed people operations for 250+ employees and contractors.Responsible for compliance with federal and state employment legal requirements for CO, MO, and ME. Built partnership with local refugee community and St Vrain Valley School District to drive diversity, equity and inclusivity in recruitment.Sought out new avenues and platforms for recruitment, marketing, and cost containment. Conducted regular cultural trainings, check-ins, and HR process trainings to leadership. Identified areas of improvement and implemented solutions to frontline leaders. Streamlined company benefits processes and started a Wellness Program to increase employee retention.

Greeley, Colorado, United States

Lead a 21-member team across 3 departments to produce the highest quality dairy products to customer satisfaction.Managed the departmental safety committee to drive continuous improvement on safety culture.Provided mentorship to employees in the Women in Leadership Development Committee to drive diversity and employee retention.Drove employee engagement and improve positive work culture through implementing Rewards and Recognition programs. Strategized succession planning and provided appropriate training and leadership development to help promote team members in the organization.Supervised operation processes to achieve production KPIs – exceeded target for milk, dairy powder, cheese produced in 2020 and 2021. Coordinated projects and communication across maintenance, quality, safety, warehouse, sanitation, and production departments.Successfully coached employees on performance issues; administered progressive discipline for several employees according to company policy.Certified PCQI by FSPCA, Certificate # b381b676

Rockies

Supervised on-site 24 hour operations for engineered fluid systems and provided problem solving, inventory management, and customer service • Leveraged proprietary technology and knowledge of products to provide real-time decision making to ensure seamless field operations and maximizing project value while minimizing costs for customers• Saved up to 50% in transportation costs for multiple customers by optimizing location supply chain and product inventory based on operations program and anticipated customer demands• Accomplished $0 USD cost of remediation, and 100% customer satisfaction through engineered solutions and diligent record keeping over 3 years• Increased responsibilities to $3M+/year and growing in field operations• Supported and identified business opportunities for up to 5 product service lines simultaneously and facilitated sales of 2 performance optimization products to field customers.• Achieved 100% staff retention rate (4/4) from 2017 to 2020 by mentoring and training Field Service Representatives in job duties, safety practices and hazard awareness• Developed and maintained good relationships with customers and was specifically requested by 2 different customer representatives for projects• Researched and analyzed KPI and Customer Satisfaction Survey data using SAP and Microsoft Excel (pivot table) for transport logistics, cost comparison, tracking trends and offered solutions • Translated data into visually appealing presentations for monthly internal and external knowledge recaps to management, quarterly customer reviews, and case studies to employees.• Recruited engineering talent at yearly university recruitment events and career fairs.• Trusted by management as an effective leader and nominated for advancement opportunity in 2020 prior to market downturn. Completed internal training and development programs with accolades in 2017 and 2019.

• Provided 24 hour rig site customer service and problem solving for drilling fluid systems (Areas covered: Denver-Julesburg, Powder River, North Park Basins)• Utilized knowledge of products/services to achieve maximum fluid performance while minimizing costs for the customer• Conducted daily fluid tests to maintain fluid properties within targets• Managed product inventory on location based on drilling fluid program and anticipated conditions• Assist in selling commodity items (chemicals & shaker screens) to field customers• Complied with and promote HSE regulations; conduct job safety analysis for routine tasks; identify, remedy and report daily Hazard Observations and Behavior Based Performance• Trained new Field Service Representatives onsite in job duties, safety practices and hazard awareness• Collaborate with 3rd party solids control company for optimal maintenance of fluid system• Made decisions by using hydraulics modelling software (Drilling Fluids Graphics) to simulate current and upcoming predictions of downhole conditions of the drilling fluid system

Fort Lupton, Colorado

Greater Denver Area

Utilized primary & secondary testing methods and data analysis to ensure global safety and quality standards compliance for 9 production plants in Continental US.• Optimized lab services and fulfilled expanded staffing needs by collaborating with the Pilot Plant, 2 R&D groups, and 3 QC teams on multiple projects.• Compiled data and performed analysis to identify areas of cost disputes with suppliers and vendors resulting in a cost saving of over 1.1M USD / year.

Brighton, Co

• Performed quality assurance and R&D tests related to multiple oil and gas service lines according to American Petroleum Institute’s Recommended Practices• Developed unique solutions to meet changing requirements and ensured maximum project value for various customers in the North American Land Region• Improved testing process and methods at Rockies Regional Lab to save time and project cost, resulting in 0-hour over-time in 2015.• Trained new employees and assessed competencies, provided continuous mentorship for 3+ years• Won an operation contract last from 2014-2020 by developing technical solutions and collaborating with business development and technical leaders in contract bids and field operations • Promoted safety culture and achieved 0 OSHA recordables as Behavior Based Safety Performance Committee member• Awards: STARS Award (2012); Peer Appreciation Awards (2011, 2012, 2013)

Boulder, Co

Performed data analysis on gas chromatography samples and created reports to help NOAA & NCAR’s mission on the Non-Methane Hydrocarbons Trans-Atlantic Tracing Project.• Supervised remote data collection system at Mt. Pico, Portugal Station, achieved continuous operation for 2 years.• Managed administrative work and record keeping

Boulder, Colorado, United States

Boulder Co

ITS - Technical and customer support for all Xerox printers on campus

Bachelor’S Degree, Biochemistry

Education record

Activities and Societies: National Honor Society; President of Math ClubClass Valedictorian