Chentel Bowman Email & Phone Number

Johannesburg Area, South Africa

Contain of claims spend and driving claims settlement in accordance with SLAs. · Continuously improve claims service, assist in management of claims spend and contain the increase in average cost of claims· Manage and track claims service, quality control and delivery effectively· Reduce/maintain turnaround time of claims· Analyse query and complaints trends and suggest solutionsManage effective customer service and relations to drive service excellence· Maintain service, quality and desired outputs within a specific functional process through ensuring compliance to tactical policies, procedures and standards.· Resolve escalated customer queries and complaints and provide feedback to customers on matters resolved.Maintain people practices in line with organizational guidelines, policies, culture and values· Track and resolve operational and performance variations· Develop and encourage strong team work· Identify potential inter-departmental problems and escalate them to higher levels· Engage regularly in team or group problem-solvingManage effective cost control in the core processes and ensure adherence to financial and corporate policies and procedures· Ensure adherence to financial and corporate policies and procedures, and reduce wastage related to area of accountability.

Johannesburg Area, South Africa

Administrative duties,email correspondence with clients/brokers,client services,data capturing,typing reports,letters,spreadsheets,telephone duties,personal line claims,appoint,Assessors/Investigators Internal and External ,Claims registration,process,payment and finalise,Estimation of Claims (Motor and Non Motor Claims )

Johannesburg Area, South Africa

Midrand

sales shortterm insurance,policy underwriting,administrative duties,writing,refunding and cancelling policies,credit control,data capturing,call centre duties,client services