Timmy Chen Email & Phone Number

Los Angeles, CA

• Manage overall project operations to ensure completion of assigned tasks within budgetary and time constraints. Develop and execute security, access, and risk management protocols to align with USC standards and.
• Orchestrated training for staff, faculty, and students on use of specialized Makerspace equipment, covering all phases from concept to creation and final installation.
• Streamlined processes by coordinating and reporting ongoing needs, issues, and KPIs regularly with stakeholders at all levels of school's hierarchy.
• Acted as primary liaison for school with property management, neighboring businesses, USC departments, and third-party vendors.
• Increased building's capacity and usage by nearly 167% while spearheading multiple projects, including expansion.

Greater Los Angeles Area

• Led development and operational management of technology initiatives for USC's Iovine and Young Academy, hub for innovation in technology, business, and arts. Prioritized tasks and streamlined project execution while.
• Pioneered the adoption of cutting-edge technologies and applications to advance educational methodologies.
• Achieved cost-effective procurement and service excellence by nurturing relationships with vendors and third-party contractors.
• Facilitated 200 daily users from student body, faculty, and staff while directing daily use and operational strategy of "The Garage" Makerspace.
• Ensured seamless daily functionality by supervising team to maintain and optimize facility operations.
• Enhanced learning environments by directing initial design aspects of IT and A/V infrastructure planning and implementation for new 40,000 square foot IY Hall, integrating modern education spaces and technology.

Greater Los Angeles Area

• Responsible for all Apple macOS systems company-wide
• Made purchasing decisions on all Apple Mac equipment and related hardware/peripherals
• Deployed IT assets in accordance with company policies to employees of all levels, including C-level executives
• Managed all day-to-day support, maintenance/repair, and troubleshooting for over 130 Macs and their users
• Maintained systems on Microsoft Active Directory and other internal network data services
• Assisted and trained Help Desk personnel with macOS troubleshooting skills and techniques

Greater Los Angeles, California, United States

• Sourced, managed, and served multiple clients throughout Southern California area
• Clients ranged from average people to corporations and high net-worth individuals/celebrities
• Consulted, designed, and installed computer systems and networks for clients to fit their needs – managing and organizing data/media, implementing multi-device networking/interaction, and multimedia solutions
• Troubleshot, diagnosed, and repaired client system hardware, software, and network issues

Greater Los Angeles Area

• Responsible for troubleshooting and diagnosing customer computer hardware and software issues
• Responsible for extensive knowledge of current and previous macOS releases, all Apple hardware and software products, and relevant third-party hardware and software
• Attained and maintained Apple Certifications in hardware and software repair and support
• Multi-tasked by handling several customer issues at a time while maintaining customer queue (pre-reservations)
• Handled technical questions, on-the-spot software troubleshooting, and hardware repairs
• Repaired a variety of Apple hardware ranging from laptops/desktops, to iPods and peripherals

Pasadena, CA

• Responsible for customer service team hiring, training, scheduling, and management
• Project managed effort to bring outsourced customer service operations in-house, resulted savings of over $20K/mo
• Responsible for monitoring/tracking all CS trend reports and communicating major issues to key stakeholders
• Developed and implemented QA guidelines in order to create company customer service standards