Timmy Chen Email & Phone Number

Pasadena, Ca, Us

Los Angeles, Ca

Manage overall project operations to ensure completion of assigned tasks within budgetary and time constraints. Develop and execute security, access, and risk management protocols to align with USC standards and specific off-campus requirements. Administer maintenance and repair of Makerspace facilities and equipment, including 3D printers, laser cutters, and other fabrication tools, supporting over 100 students, faculty, and staff. Oversee operations for USC Roski Graduate Building, managing $1M+ budget for site lease, maintenance, repairs, and supplies in Downtown LA Arts District. Ensure efficient daily operations of graduate school programs while leading team of staff and student workers.▪ Orchestrated training for staff, faculty, and students on use of specialized Makerspace equipment, covering all phases from concept to creation and final installation.▪ Streamlined processes by coordinating and reporting ongoing needs, issues, and KPIs regularly with stakeholders at all levels of school's hierarchy.▪ Acted as primary liaison for school with property management, neighboring businesses, USC departments, and third-party vendors.▪ Increased building's capacity and usage by nearly 167% while spearheading multiple projects, including expansion.

Greater Los Angeles Area

Led development and operational management of technology initiatives for USC's Iovine and Young Academy, hub for innovation in technology, business, and arts. Prioritized tasks and streamlined project execution while engaging with key stakeholders. Administered IT budget, strategically allocating funds for technology upgrades, contract management, and equipment maintenance. Implemented tech setups, including desktops, laptops, mobile devices, and specialized equipment like 3D printers and laser engravers. Steered technical support team responsible for managing school’s technology needs, equipment checkouts, and event logistics.▪ Pioneered the adoption of cutting-edge technologies and applications to advance educational methodologies.▪ Achieved cost-effective procurement and service excellence by nurturing relationships with vendors and third-party contractors.▪ Facilitated 200 daily users from student body, faculty, and staff while directing daily use and operational strategy of "The Garage" Makerspace.▪ Ensured seamless daily functionality by supervising team to maintain and optimize facility operations.▪ Enhanced learning environments by directing initial design aspects of IT and A/V infrastructure planning and implementation for new 40,000 square foot IY Hall, integrating modern education spaces and technology.

Greater Los Angeles Area

▪ Responsible for all Apple macOS systems company-wide▪ Made purchasing decisions on all Apple Mac equipment and related hardware/peripherals▪ Deployed IT assets in accordance with company policies to employees of all levels, including C-level executives ▪ Managed all day-to-day support, maintenance/repair, and troubleshooting for over 130 Macs and their users▪ Maintained systems on Microsoft Active Directory and other internal network data services▪ Assisted and trained Help Desk personnel with macOS troubleshooting skills and techniques

Greater Los Angeles, California, United States

▪ Sourced, managed, and served multiple clients throughout Southern California area▪ Clients ranged from average people to corporations and high net-worth individuals/celebrities▪ Consulted, designed, and installed computer systems and networks for clients to fit their needs – managing and organizing data/media, implementing multi-device networking/interaction, and multimedia solutions▪ Troubleshot, diagnosed, and repaired client system hardware, software, and network issues

Greater Los Angeles Area

▪ Responsible for troubleshooting and diagnosing customer computer hardware and software issues▪ Responsible for extensive knowledge of current and previous macOS releases, all Apple hardware and software products, and relevant third-party hardware and software▪ Attained and maintained Apple Certifications in hardware and software repair and support▪ Multi-tasked by handling several customer issues at a time while maintaining customer queue (pre-reservations) ▪ Handled technical questions, on-the-spot software troubleshooting, and hardware repairs▪ Repaired a variety of Apple hardware ranging from laptops/desktops, to iPods and peripherals

Pasadena, Ca

▪ Responsible for customer service team hiring, training, scheduling, and management▪ Project managed effort to bring outsourced customer service operations in-house, resulted savings of over $20K/mo ▪ Responsible for monitoring/tracking all CS trend reports and communicating major issues to key stakeholders▪ Developed and implemented QA guidelines in order to create company customer service standards