Chen Tran Email & Phone Number

• Design, develop and implement a new dormant customer inactivity savings process for YBS.• Work with other banks and building societies to identify best practices for Good Causes Scheme where funds have reached 15 years of customer inactivity (legally dormant).• Lead and support the implementation of the BA Service Model to increase the BA competency and standards in YBS.• Proactively share knowledge, skills and experience with client and Burendoers.• Champion collaboration and engagement as the Tribe Curator within Burendo.

• Implement and drive Agile best practices within newly formed delivery teams.• Coach and mentor teams on the use of Agile processes, Azure Devops boards and workflows to ensure high-quality outputs are produced.• Deliver processes and tools to manage Product Roadmaps and Product backlog• Contribute, lead and support the evaluation of solution options and blockers to understand business impacts.• Identify and deliver changes to new and existing operational processes.

Leeds, England, United Kingdom

One of our core values is “Customer Delivery First”. This means every one of us is engaged in delivery as we live and breathe this value, every day, across all our service offerings, engagements and roles. • Responsible for managing teams of Consultants, Junior through to Senior across multiple disciplines• Work collaboratively with the client and team to create a flexible and negotiable plan prioritised to deliver value efficiently and effectively.• To be mindful as delivery evolves, that the team is the appropriate size, with the right balance of skills, capabilities and experience, to enable continued effective delivery.• Build relationships with the clients through working to understand their business, vision, KPIs and the problems you need to solve.• Lead by example, coaching and enabling the ambition of autonomy and empowerment of the team through providing context and increasing capability and ownership.• Wear multiple hats, doing what needs to be done to help the client succeed at delivering releasable increments• Provide in-depth knowledge of agile and lean principles and is experienced in effectively applying a range of frameworks, tools and techniques.

The business analysis function, within the Project Delivery Team at Hermes, works with business stakeholders to help them identify, articulate, prioritise and manage requirements for business change in a way that ensures that the desired outcomes and benefits are achieved.• Work with project managers to identify, scope, plan appropriate business analysis activities that meet the needs of the project’s time, cost and quality parameters.• Lead the analysis of projects, programmes, and identify where business analysis resources.• Identify changes to people, processes and technology to be successful.• Elicit, and where appropriate, challenge business stakeholders’ requirements to draw out the true business needs that sit behind any perceived needs.

Leeds, West Yorkshire, United Kingdom

An organisation that innovates and challenges the status quo to meet the needs of our broad and varied client base. A fast-paced agile environment, using eXtreme programming and software craftsmanship principles to produce high-quality solutions at speed.• Leading and driving a team of BA’s, developers and testers towards a goal-based objectives.• Embracing and coaching the teams Agile ways of working.• Working with project stakeholders to translate their requirements into features that the development team can build.• Create sprint plans and roadmap for visibility on deliverables to business stakeholders.• Understand and explain technical/architectural concepts to project stakeholders, including explanations of the basis of delivery schedules and estimates.• Managing releases, comms to impacted teams and representing changes in CAB for products delivered.• Support the user experience development through user research, persona development, storyboards and wireframe, prototyping, show and tells.

An organisation who is simply brilliant at providing savings and mortgage products to customers. Part of the central Transformation team working closely with key business partners to lead the analysis to allow delivery of a cost-effective quality solutions to meet the needs of customers.• Ensuring the validity of the Business Case throughout the project, escalating where the viability is compromised.• Planning the approach and actively managing a wide ranging audience of internal and external stakeholders.• Build and document process(es) for responding to demand for new reports from regulatory/industry bodies and making changes to existing critical reports.• Re-design and document the process for obtaining data required to produce Critical reports.d

Leeds, United Kingdom

RWE npower is a leading UK energy company and is part of the RWE Group, one of Europe’s leading electricity and gas companies. Involved in one of the UK’s largest data and business transformation programmes which is delivering change at pace within a dynamic, and evolving environment. • Identifying, understanding, analysing and challenging business requirements to support new tools to improve business processes. • Driving the Programme and Business to focus on tasks to support and shape the strategy within the organisation and business areas.• Providing input on best practices from project methodology to analysis techniques.• Taking ownership to bridge the gap between business, project and 3rd party teams.• Facilitating and resolving conflicts within the programme around deliverables and what is required.• Working closely with other members of the Change function, as well as with key stakeholders.

Manchester, United Kingdom

An organisation that puts the needs of its customers and its people at the heart of every decision it makes. A valued member of the Transformation and Change team that helps set business direction, develop the business vision, deliver quality business requirements and designs which are aligned to business needs. • Perform complex business analysis tasks in support of the research, definition and agreement of business and operational design options that meet the functional and non-functional requirements.• Support and drive the regulatory interpretation from the impacted business areas to identify gaps to satisfy the regulations.• Support the maintenance of the traceability to and from design and test to ensure delivery of required solution to meet stakeholder needs.• Build and maintain relationships with key stakeholders to ensure full engagement in the business analysis and business requirements gathering process, resolving conflict where required.

One of the world`s most innovative communications companies taking on new challenges around the world to explore new ways to open up the world. Working within Change Delivery team who have a track record of delivering successful change within the organisation. • Working with the business owner, legal, compliance, credit & risk and impacted voice teams to create new and update existing processes that complies with the FCA rules and meets the regulations of consumer credit sourcebook (CONC).• Support the project scope definition, define success criteria, and create requirements documents with supporting process models and gain sign off.• Identify and impact assess existing problems related to unenforceable agreement (SECCI, Key Information & CCA problems)• Ensure customers are not mistreated and drive decisions to ensure they are treated fairly• Help drive the best customer experience within the constraints and align to the O2 core values

Leeds, United Kingdom

Part of a mission to save Asda’s customers money every day. A trusted member of the Business Engagement team within the Information System Division and had the responsibility for the elicitation and documentation of business requirements within the iterative lifecycle.• Analysing business processes, assessing feasibility for change and recommending new approaches; contributing to evaluating the factors which must be addressed in a change programme.• Responsible for eliciting business requirements and specifying effective business processes through improvements in information systems using best practice and lean techniques.• Applying and monitoring the use of modelling and analysis tools, methods and standards, giving special consideration to business perspectives. (UML, BMPN, Basic flows and Storyboards)• Facilitating scoping and business priority setting for change initiatives; contributing to the most appropriate means of representing business requirements, ensuring traceability back to source.

Sheffield, United Kingdom

A fast paced working environment always responsive and adapts quickly to change. Responsible for supporting projects from initial conception through to delivery including - outline requirements, design, build, test and any PIR activities. Liaising with Project Sponsors to assist them with the initial project concepts and then proactively engage all areas of the business in order to specify, agree, document and support the processes/functionalities required to be delivered. • Creation of Requirements Specification documents for new projects, developed in collaboration with the full consultation across impacted business areas. • Gathering, analysis and documentation of effective Epics and User Stories using JIRA • Prioritising user stories in order to deliver the maximum benefit in the minimum amount of time• Contributing towards sprint planning and managing stakeholders expectations for deliverables• Validating that the deliverables produced by the project team meet the requirements defined• Responsible for end-to-end requirements traceability through project and appropriate systems• Identify dependencies and overlap between any active or planned projects, recommending strategies to secure delivery and minimise negative impact• Reviewing proposed technical solutions to ensure that all requirements have been captured and any risks identified, signing-off Technical Specifications against the current Requirements Specification

Leeds, United Kingdom

Working on projects ranging from new opportunities, strategy, operations and IT, evaluating the information gathered through workshops, surveys, interviews, business process descriptions and task analysis to produce the business requirements. Coupled with business intelligence and an understanding of the customer's needs so that they can be transformed into functional and non-functional requirements.• Contributing towards project risk & scope (RAID register), acting as a consultant for wider programmes or the lead &/or facilitator where delivery contained within my unit.• Applying project & delivery methodologies through day to day activities within the project work streams (CCD, Prince2, Agile & ITIL)• Responsible for project management & tracking for projects within my segment. Capturing updates from stakeholders, assigning actions and work streams to persons and groups.• Leading the testing & process work streams for the Converged Core project ensuring migrations from legacy to new network impacts are understood by the affected areas. • Understanding the implementation of new technical changes and translating what it means from a systems point of view to customer impact and how to mitigate risk.• Test planning and resource allocation for BVT, UAT, OVT, PIT and regression testing.• Leading on process analysis & redesign, using subject matter specialists from targeted areas and transcribing the changes into BRD’s.• Providing detailed insights for service level management through reporting and analysis

Hnc Software Engineering

A Level Maths And Computing As Level Physics

8 Gcse’S Including Maths, Science And English