Chen Yung Ng Email & Phone Number

Puchong, Selangor, Malaysia

• Lead the business development of multiple brands across various e-commerce platforms.• Oversee the operational aspects of online stores on platforms such as Shopee, Lazada, and TikTok.• Supervising the execution of sales campaigns across e-commerce marketplaces.• Utilize data analytics and insights to discern customer behavior trends, refine marketing strategies, and enhance customer satisfaction.• Integrate sales and digital marketing strategies for effective campaign implementation.• Possess expertise in managing e-commerce operations within the Malaysian marketplace.• Fostered strong relationships with Key Account Managers (KAMs) across diverse e-commerce platforms.• Track and analyze key performance indicators (KPIs), including conversion rates, customer lifetime value, and return on ad spend (ROAS), to assess performance and pinpoint areas for enhancement.• Key Achievements:1) 10.10 Malaysia Top1 TSP Seller2) 11.11 Malaysia TSP Live Ranking Top 13) 12.12 Malaysia Top 2 TikTok Shop Partner4) Best Performing TikTok Ad (Lower Funnel)5) TikTok Golden Strategic Agency 20236) 2023 Annual Malaysian Golden Operation Tutoring TSP

Puchong

• Oversee and manage all aspects of all the client ecommerce operations and resolve their problem.• Plan and lead end-to end e-commerce platform/ marketplaces' operation (Lazada, Shopee, TikTok Shop, etc.) for our client• Responsible for Client's GMV target and regional performancepercentage and ROAS of ads• Allocating the budget to ensure that budget is effectively utilizedto achieve the client's ecommerce target• Establish strong relationship with e-commerce platforms (RM,KAM) to get the latest news and better help• Monitor closely the data from ecommerce platform to create abetter action plan• Lead my team in the right direction and solve the problem they encounter• Competitor reviews, monitor competing products and study their marketing strategies. Pay attention to the marketing planning techniques of excellent shops in the same industry, such as promotion, advertising appeal, copywriting style, and optimize according to store's performance.

Subang

• Optimizing copy and landing pages for search engine optimization• Keyword research• Researching and implementing content recommendations fororganic SEO success

Puchong, Selangor, Malaysia

Experiences in E-commerce & digital marketing. Including photo/video design, website design, create advertising campaign, video creation, business consultant, social media management and content writing. Marketing strategy and promotional activities, content creation on weekly basic for strategic online media, assist handle social media platforms, assist in copywriting, manage social media ads, assist in solving customer after-sales service work, design website and posting images, report and feedback to head of marketing.

Kajang, Selangor, Malaysia

Promote property

Malaysia

Promote and explain product to customer