Zhi Xin Chen Email & Phone Number

Singapore

Singapore

Singapore Cultural Statistics (annual publication)• Managed (i) coordination with SISTIC, institutes of higher learning and other external stakeholders, as well as internal departments for data collection (ii) recruitment and training of casual staff to support data collection for SCS, and reporting to MCCY-CA division• Contributed to SCS review and worked closely with MCCY-CA to identify new tracking indicatorsArts and Culture Research Symposium 2022• Managed direct commission of IPS-NUS as co-organiser and SCCC as hosting venue for symposium event to explore ‘The Role of Arts in Well-Being and Social Inclusion’• Attendance of over 250 physical and livestreaming audience from public sector, academics, healthcare and social servicesProject management and consultation to other departments (12 projects to date)• Advised departments on development of research objectives and specifications, project timeline and budget, as well as proposal evaluation for appointment of suitable vendors • Refined questionnaires, monitored fieldwork, reviewed reports and infographic deliverables to ensure vendors fulfilled research objectives• Projects included event surveys, logic model framework, manpower studies, cultural infrastructure mappingSupported Our SG Arts Plan (2023-2027)• Offered secretariat support as notetaking IC and oversaw the briefing and coordination of scribes and notetaking roles for FGDs and engagement sessions

Policy Review• Reviewed NAC’s Enterprise Risk Management and incorporated Target Risk into the 2021 Risk Register within annual Workplan exercise across 17 departments with the objective of lowering risk ratings across various risk issues• Worked closely with Digital Strategy and HR to draft NAC’s Data Strategy Framework which looked into short term and long term initiatives for policies and processes, IT systems and infrastructure, as well as people and organisation structure to manage data governance and security.Secretariat Duties• Managed administrative process and justifications for appointment of new Board members for two CLGsEvent Planning for Senior Management Retreat• Conducted briefings for facilitators and scribes; Assigned roles to supporting staff to ensure that programme would run smoothly with a detailed working admin programme for referenceInternational Relations (Jan-May 2021)• Managed China, Hong Kong, and Taiwan matters, including briefing of MFA diplomats on NAC’s culturaldiplomacy and key public administration organisations in the arts

Singapore

The Public Affairs business unit focuses in servicing clients from the public sector in Singapore, ranging from ministries to statutory boards that oversee matters of the state, such as - civic engagement, policy education, as well as development of the arts, workforce, and community spaces.Project Management• Held pivotal role in ensuring seamless communication between clients and internal stakeholders to achieve objectives in timely manner• Self-motivated and independent learner, while mentoring juniors to develop keen sense of thinking• Recognised for meticulous character and ability to have foresight in processes of market research from start to end - designing questionnaire, supporting fieldwork (household, street intercept, in-depth interviews, CAPI, CATI, online panel), processing and analysing survey data, crafting and presenting reports• Reviewed processes to adapt to COVID situation so that fieldwork can proceed and have minimal impact on timeline and deliverables.Quantitative Market Research• Experienced analyses for various project scopes - campaign evaluation, programme/policy perception, customer satisfaction, and profile segmentation - using Excel, SPSS and Q software• Expanded on insights with social listening• Strong data visualisation skills and ability to tell a story, as well as provide actionable recommendations from the data by introducing case studies from secondary research sourcesBusiness Development• Submitted proposals that have been successfully commissioned - looked into feasibility and cost quotations, secondary research findings for application to research objectives, as well as designed quotas and fieldwork methodology• Successful renewal of ongoing tracker surveys• Collaborated with other business units (qualitative research and business consulting) to enhance their report offerings for public sector clients

Singapore

Singapore

Research and Insights• Offered valuable recommendations to clients that helped to narrow gaps in understanding of audience needs and pushed for targeted marketing messages based on best practices. Produced and presented reports to a diverse mix of both public and private sector clients (leaders in beauty, banking, and film industry. Clients confidential)• Proficient in professional report writing and delved into critical analyses such as competitor benchmarking, customer journey evaluation, pre- and post- campaign audit, spokesperson and brand perception studies, message gaps between traditional and social media • Trained in CARMA methodology for systematic quantitative and qualitative analysis of media content and PR measurementData Management• Coordinated with production team and effectively communicated client’s objectives to achieve optimum keywords and channel mix for social listening, with consistent reviews to fine tune data relevancy• Handled both traditional and digital (social) media data, with active involvement in problem solving of data discrepancies caused by technical system errors in order to meet deliverable timelines

Singapore

Account Management• Efficient management of 17 public sector client accounts on social listening needs – structured listening framework for keywords relevancy and website channel discovery; provided translation support for daily media monitoring; trained clients on use of listening tools• Provided actionable recommendations to clients – supported Corporate Communications teams on monitoring of crises issues; advised Corporate Marketing teams on improvement of digital campaign engagement; identified public needs for Policy and Research teams• Achieved consistent positive Net Promoter Score from clients on excellent account servicing Business Development• Exceeded personal sales targets, with zero client churn rate• Handled public sector tender responses and proactively followed up on contract requirements to successfully deliver within tight deadlines• Pitched to prospective clients endorsed by existing clientele• Use of Salesforce and Hubspot to update pipeline and tracking of new sales/upsells/renewals

Singapore

Managed students’ behaviour through teaching of appropriate social conduct, as well as academic and general vocation skills (e.g. packing, office indexing) that will allow them to be considered for future employment;Enhanced and tailored teaching materials according to students’ learning goals;Developed work system for parents to use at home with their children which helped to provide a structured environment for the children to complete their tasks independently

Singapore

Attended to student queries and offered advice from personal experience to help students better understand the application process; Consolidated key information on 50+ universities for NAFSA 2014 conference and created travel guide to San Diego that smoothed liaison process.

Singapore

Managed pool of transport support volunteers via email communication and over the phone;Analysed and generated profile report of children who require transport support to determine allocation of transportation budget; Performed secretariat duties (i.e. taking minutes) for inter-ministry workgroup on child protection and researched on literature reviews regarding Child Protection Research Agenda which helped inform future policy making in child protection sector

Diploma (Conversion) In Web And Programming, Computer Programming

Python, HTML, CSS, Javascript, jQuery, and visual interface design

Bachelor Of Arts (Ba) Hons, Psychology, 4.41 / 5

University-YMCA (Uni-Y) Singapore - Community Service Program (CSP) Director (2014): Co-managed monthly CSPs and planned for ad hoc events.

Student Exchange Programme (6 Months), Psychology

Gce Advanced Level

Activities and Societies: National 'A Division' FloorballAssistant Class Representative (2009)

Gce Ordinary Level

Activities and Societies: Girl Guides - Patrol Leader