Zijun Chen Email & Phone Number

Bentonville, Ar, Us

Bentonville, Arkansas, Us

Leading the experience of Membership Join Acquisition Strategy, Refer a Friend, Bonus Offers Platforms, and Sam’s Cash across all platforms.

Bentonville, Arkansas, Us

Bentonville, Arkansas, Us

Led UX strategy and innovation of 2B products in Walmart Merchandising domain. Reduced $9M in cost and projected a $66M sales increase in 2023.- Lead user discovery sessions across American, African, and Asian markets. Strategize the product direction by leveraging findings of users’ preferences and concerns.- Set standards and improve workflows for conducting discovery sessions & creating user journey maps in merchandising domain.- Design digital experience from 0 to 1 that improves WM merchants’ negotiation efficiency by transforming excel sheets into responsive web apps, which provide visualizations of vendor & product performance analysis and forecast simulations.- Optimize the information architecture of the assortment planning tool. Saved an avg of 2 hrs/associate on modular planning.- Drive design thinking sessions within and across product & management teams. Empower stakeholders to define key problems in the product development lifecycle and provide UX guidance via heuristic evaluations- Analyze future trends and forecasts in related fields. Present information within & across the organization to gain strategic alignments and promote enhancements.- Identify and improve gaps in the current design system components. Create clear branding and tone of voice for WM enterprise products by leading the decision on UX strategy and visual design.- Define and document design details through process flows, site maps, wireframes, and functional specifications.

Bentonville, Arkansas, Us

San Diego, Ca, Us

San Diego, Ca, Us

Lead the redesign of multiple enterprise products• Launch new features while maintaining the system design patterns• Negotiate feature tradeoffs and impacts to the product development lifecycle with the engineering and product management team• Construct information architecture and optimize product use flow• Design and conduct user research with global customers to discover pain points• Propose redesign recommendations based on results from interviews, comparative studies, and heuristic evaluations• Design pixel-perfect high fidelity prototypes and present user experience flow and project decisions to all levels of leadership

Atlanta, Georgia, Us

Cornell MPS Project: creating a digital design system for Assurant– my duties include:• Performed gap analysis of the existing research and design• Designed 7 UI components to expand Assurant’s digital design kit (Software: Sketch)• Programmed code snippets (HTML/CSS/JS) for the UI components that can be leveraged by the developers• Coordinated weekly meetings, assigned tasks to team members, and communicated design decisions with clients

San Diego, California, Us

• Translated business requirements into low-fidelity wireframes and designed interactive high-fidelity prototypes for the Provider Finder mobile application (iOS & Android) and the sales CRM system (desktop)• Planned the product development strategies and roadmap with the product manager• Constructed the information architecture for the Provider Finder mobile application• Created and implemented UI design guidelines and specifications• Delivered generation II of the company website with enhancement in product marketing• Created a new branding image and redesigned the company logo

Master'S Degree, Information Science/Studies

Bachelor Of Science (Bs), Cognitive Science W/ Human Computer Interaction Specialization