Cheonta Brown Email & Phone Number

Oceanside, California, United States

•Schedule and coordinate product deliveries and installations, product pick-ups and shipments•Show customer support, assistance and service to create a memorable experience and an enduring relationship with customers•Perform thorough quality checks on customer orders using available tools and contacts•Verify product payment and collect account balances •Capture meaningful customer data in the company’s system CRM, for the purposes of connecting with the customer, building relationships and personalizing future client development opportunities•Proactively communicate and escalate product changes or delays, date changes and delivery changes to customers and PIRCH teams•Establish order timelines for customers based on close coordination with purchasing teams and vendors•Partner with sales teams to communicate and plan order pipelines•Handle calendar coordination between customer and PIRCH logistics team•Act as a liaison for customers and internal PIRCH teams•Answer and resolve customer questions or concerns via phone and email

Oceanside, California, United States

•Receive, direct and relayed phone calls in a helpful manner•Submitted warranty service requests to the appropriate appliance manufacture a•Followed up on service requests with customers to ensure completion•Scheduled new service appointments with the appliance manufacture and/or local authorized appliance service providers•Worked with appliance manufacture and/or local authorized service providers to schedule and route field service technicians•Updated customer care database with status of service calls, diagnosis and parts needed•Contacted appliance manufacture and/or local authorized service providers regarding the status of parts orders•Processed invoices from service providers•Input information with a high degree of accuracy and speed•Used organizational tools and systems to ensure tasks were completed as promised•Assisted other departments/team members with additional tasks when necessary

San Diego, California, United States

• Assisted with setting up new accounts with trash and waste services• Organized office activities• Created a new system to maintain confidential records• Arranged and managed appointments, for trash and waste vendors via InfoPro service• Resolved discrepancies with clients regarding missed pickups

San Diego, California, United States

• Specialized in claims activities regarding total loss vehicles by applying critical thinking to execute the total loss process• Provided correspondence support for a general insurance company via email and direct mail• Responded to policyholder’s requests such as change of address, proof of insurance and deleting vehicles • Navigated databases to retrieve & organize relevant information

San Diego, California, United States

• Greeted and assisted customers that visited the office• Answered and transferred incoming calls to the correct department for assistance• Received and relayed phone messages to employees• Responded to customers’ general questions regarding the company and its services• Filed invoices and completed purchase orders

San Diego, California, United States

• Assisted California state agencies with their procurement requests• Completed California state forms that aided in the agency’s procurement process• Contacted vendors to get pricing on merchandise• Ensured purchase orders were processed completely and delivered in a timely manner by following up with agencies• Provided tracking information to the state agencies such as the carrier name and tracking number for their purchase orders • Prepared price quotes and purchase orders for California state agencies• Made daily phone calls to state agencies to inquire about new bid opportunities • Resolved any discrepancies that may have occurred with purchase orders• Attended weekly trainings to gain knowledge on the company’s progress, goals, and upcoming events

Okinawa, Japan

• Completed training annually, which included safety, child services Prepared lesson plans and engaged infants in daily activities from lesson plans • Observed classes to ensure the safety of the children• Communicated with parents daily to update them on their child’s progress Participated in parent conferences • Assisted children with their learning and developmental capabilities• Provided individual care for infants by adhering to their specific schedules• Changed infant diapers, prepared bottles, and fed infants• Monitored infants frequently during nap times• Cleaned the facility daily, which included sanitizing toys, changing tables

Fredericksburg, Virginia, United States

• Trained new hires in the Auto Service Department, resulting in an increase in sales by 25%• Completed trainings which allowed me to gain and extend my knowledge for this leadership position• Periodically covered for supervisors when they were out on leave; performed floor coverage for the department when managers and supervisors attended meetings• Introduced new hires to knowledge exercises daily• Instructed coach practices which evaluate the new hires knowledge from previous lessons • Encouraged new hires to set daily goals and focus’ • Monitored and reviewed calls with the new hires to discuss pros, cons, and opportunities to improve• Live monitored phone calls to prevent agents from making errors• Reviewed weekly report cards with the new hires and explained what was expected and how to achieve those expectations• Sent out daily stats to the new hires• Documented in agents coaching plans, which included entries from the new hires as well. This allowed them to express themselves daily. This was considered a “work diary” for the agents• Performed daily side by side monitoring to assure the agents were doing their jobs accurately

Fredericksburg, Virginia, United States

•Completed monthly trainings which allowed me to stay up to date with my insurance knowledge•Completed continuing education classes yearly to assure my insurance licenses were valid•Calculated policy rates and processed policy payments•Made daily decisions that impacted GEICO’s finances and reputation•Reconciled discrepancies in policies and payments•Offered additional insurance policies which included umbrella and home•Offered hassle-free ways for customers to stay connected with GEICO•Strictly abided by state specific insurance laws and guidelines•Reinstated insurance policies

Spotsylvania, Virginia, United States

• Assisted dentist with clients and patient files• Scheduled and confirmed dental appointments daily• Prepared copies of patient X-rays • Pulled patient charts • Checked patients in and out for dental appointments• Collected new patient information and verified patient insurance information• Mailed daily insurance claims• Maintained daily maintenance to the front lobby