Senior Implementation Consultant/Project Manager
Hyphen Information Systems Management
Vancouver, British Columbia, Canada
Implementation: Have extensive experience in configuration, database setup, and implementation of new property management systems, spa, golf, accounting, CRM and guest management, business intelligence, dining reservation and point of sale systems (see software).Project Management: Technical PM on Hualalai Resort’s Agilysys Conversion (2008-11). Project leader on IHG’s MF Opera rollout (2003-5): determined logistics between various corporate entities involved - IHG, IBM, Micros, individual property management companies.Training: Comfortable in any training environment: classroom style, one-on-one and 24-hour support. Excel at bridging the communications gap between users and developers. Have trained users, trainers, support staff, sales and presales teams, install teams.Documentation: Developed own training materials for a variety of projects/settings. Wrote all training materials and help manuals for Libra OnDemand.Consulting: Audit systems and procedures, able to recognize lacks and needs of clients, advise on upgrading or reusing technology.Website development: Redesigned website for hyphen upon return to company. Developed website for WR Consulting Group, HFTP Vancouver chapter, employee website (pre-Sharepoint). Software experience: Operations: PMS/HMS, POS, Schedulers (Golf, Spa, Dining Reservation), Procurement/Inventory, etc. Data & Research/SaaS: CRM, Business Intelligence, Document Management. Content Management: Design, “Nuke” types, Blogging, HTML, PHP, etc. Productivity: Office, Design & Layout, etc.