Cher'An Harris Email & Phone Number

United States

CITY OF BAKERSFIELD, Bakersfield, CA March 2019 – PresentCustomer Service RepresentativeWorking as a scale house weigh master, I weigh in and process tickets and paperwork for inbound and outbound city, county, food waste, and current contract trucks as well as the public.• Communicate with internal and external customers. • Process purchase orders, sales, and deposits.• Process chain of custody and lab samples.• Process work orders in Naviline system.• Set up new… Show more CITY OF BAKERSFIELD, Bakersfield, CA March 2019 – PresentCustomer Service RepresentativeWorking as a scale house weigh master, I weigh in and process tickets and paperwork for inbound and outbound city, county, food waste, and current contract trucks as well as the public.• Communicate with internal and external customers. • Process purchase orders, sales, and deposits.• Process chain of custody and lab samples.• Process work orders in Naviline system.• Set up new customers and materials in system wide Waste Works program.• Generate and enter data for daily, monthly, and quarterly reports.• Created procedural manual and spreadsheets for daily operational needs.• Provide clerical assistance to supervisors and co-workers (Scan, timecards, order supplies, etc.)• Answer phones and provide information to customers.• Track weekly load counts, unusual occurrence logs, and safety meeting minutes. Show less

PROFESSIONAL EXPERIENCESTATE FARM INSURANCE COMPANY, Bakersfield, CA May 2004 – April 2018Data Text OperatorEntered data from medical bills into Smart Advisor system for workers’ compensation claims. Played a key role in reducing queues from 2,000+ bills per day to 300 bills per day by contributing to improving workflows and procedures and working overtime. • Contacted medical providers to gather additional information. • Answered calls from providers and customers and… Show more PROFESSIONAL EXPERIENCESTATE FARM INSURANCE COMPANY, Bakersfield, CA May 2004 – April 2018Data Text OperatorEntered data from medical bills into Smart Advisor system for workers’ compensation claims. Played a key role in reducing queues from 2,000+ bills per day to 300 bills per day by contributing to improving workflows and procedures and working overtime. • Contacted medical providers to gather additional information. • Answered calls from providers and customers and completed working tasks in enterprise claim system (ECS).• Liaised between data text operators and nurse reviewers.• Trained new hires and collaborated on special projects with team members, including building profiles in Smart Advisor system and implementing interpreter billing workflow.• Selected by corporate office management to test receiving electronic billing, evaluating workflow to streamline processes for efficiency.• Volunteered to assist Claim Service assistant area, preparing letters, copying documents, and answering phones.• Worked here as a temp data text operator from 5/03-5/04 Show less

AMERICORPS, Bakersfield, CA Sept 2002 – May 2003MentorMentored students with attendance and behavior problems, serving as a role model to build students’ confidence in setting and accomplishing goals. Demonstrated compassion and respect in working with students and parents. • Assisted with event planning, fundraisers, and service projects in the community, including sports, creative arts, and school improvement programs.• Distributed flyers to promote mentoring program and… Show more AMERICORPS, Bakersfield, CA Sept 2002 – May 2003MentorMentored students with attendance and behavior problems, serving as a role model to build students’ confidence in setting and accomplishing goals. Demonstrated compassion and respect in working with students and parents. • Assisted with event planning, fundraisers, and service projects in the community, including sports, creative arts, and school improvement programs.• Distributed flyers to promote mentoring program and increase student and parent involvement. Show less