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Verbal and written communications (drafted formal and informal business correspondence and contracts.)••Effective listening, problem resolution, effective negotiating, customer service, sales, very persuasive.••Listened attentively to customers and worked out solutions and packages to fit customers needs.••Brokered international financial services and commodities.••Adapted quickly to changing markets, environments, listings, customer needs, and laws.

I manage music artists and also assist those that want to invest securely in a low cap investment, high yield investment, purchase various commodities to build your asset portfolio

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we are a boutique CPA / FCPA firm that specializes in all categories of Forensic Accounting. our services include consulting, forensic data analysis, professional expert court witness. visit our website and call today if you are in need of our services.

ResponsibilitiesResponsibilities (this was After Hours- Responsible for 8 Different Accounts simultaneously)• Troubleshoot users’ networks, equipment, software and services over the phone and over the internet byusing various remote control technologies.• Provide the initial point of contact for technical support via phone, email and chat, of hardware, systems,sub-systems and/or applications.• Assist with navigating around application menus, and providing "how-to" support.• Develop and sustain a productive customer relationship, making the customer and their needs a primaryfocus, with a high % of First Call Resolutions.• Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business.• Escalate complex problems to the Remote Support Engineering staff or Field Engineering when appropriate.AccomplishmentsVery High score on all QAs, received directly from the contracted companies, for outstanding;a. customer service.b. being able to hear, address, and resolve the customers issues.c. a great representation of the company with high first call resolutions.Skills UsedActive Directory- adding, removing, changing, updating, password resets, etc.Various ITSM software - Service Now, BMC Remedy, BMC - Control M, Cisco Call Manager, Siebel,Advantone, AspectCommunication and Networking: CiscoDatabases: Oracle, SQL, SolarisOperating Systems: Windows, Unix, and LinuxMobile Operating Systems- Apple (iphone/ipad), Android, BlackberryVPN/Network Security: MobileIron, MobilePass, Blackshield, Entrust (token technologies)Office Productivity Tools: MS Outlook, Word, Excel, Access, PowerPoint,

Sold various financial products to customers via phone and email.••Rehabbed real estate, bird dogged real estate deals for local investors (finding and placing under contractvarious troubledproperties, including, but not limited to, foreclosure, pre-foreclosure, bankruptcy, short sales, and upside downmortgages.)••Brokered bulk REO (foreclosed/bank owned) packages to investors in various markets across the U.S.••Assisted real estate troubled clients in pre-foreclosure status with various solutions such as assistingclients with staying in or leaving the property with the least amount of resistance from creditors, cost, and/or financial loss.)••Negotiated with mortgage bankers, bankruptcy attorneys, real estate investors, and real estate agents.

A Multi-level Marketing company that created a duplicatable wheel that trained distributors from multiple MLM companies. how to work from home successfully from A-Z. I personally Recruited, trained and motivated over 3,000 independent sales representatives.•• motivational speaker•• Generated specific, qualified, leads•• Created and managed a call center to contact the leads and receive opt-in permission to sell to 4 differentcompanies.•• Set-up, scripted and hosted various daily, weekly and monthly conference calls (sales, recruiting,motivational, financialhome based education, live cold calling and training)•• Created, implemented, trained and sold, duplicable marketing systems and structures, for companies.•• Wrote project based, email marketing letters and monthly newsletters.•• Trained independent sales representatives of different companies, how to sell over the phone, email and internet marketing.