Cherece Paul Email & Phone Number

City Of Johannesburg, Gauteng, South Africa

Responsible for ensuring and improving productivity, efficiency and profitability of organisational operations through design and implementation of effective processes and modelsProcess Improvement – identifying areas for improvement, gathering requirements, and enhancing processes to improve efficiency, lower costs and improve qualityDocumentation and implementation of policies, procedures, and processesCollaboration with IT and Digital Solutions teams to ensure business requirements are effectively addressedProject management to ensure new processes are implemented and embedded across the businessDevelopment of strategic plans for operational activity and implementation of operational plansDevelop reports and dashboards that enable decision making across the organisationFacilitate coordination and communication between support functionsLine leader to the Business Analyst team

Second-in-charge to the General ManagerLine leader to the team of Claims and Underwriting Analysts (allocate tasks, review output and coach team)Responsible for business efficiency and improvement of the operating model and internal processesResponsible for identifying and documenting business requirements for new systems/system enhancements, and ensuring implementation as part of the project teamCompile reports for presentation at Exco and Board MeetingsSupport Supplier Management team with reporting, trend analysis and identification of anomalies Budget revisions and projections

Identify business efficiencies and improve internal processesIdentification and analysis of trends in claimsImplementation of new projects and enhancements to current business processesBusiness and ad hoc reporting

Management and improvement of internal business processes and operations Support and consult on operational elements of new projects and system rolloutsRisk and control management – identify and implement controls to mitigate riskStakeholder and service provider management – business units, product houses, service level agreements and SLA service review meetings attended from an Operations SME perspective, review existing SLA’s and provide input on existing processes; assist and guide various stakeholders on corrective action plans where service delivery failure was noted.

Branch staff enablement - identify gaps in skills/knowledge and mentor and train to close gaps, support staff with operations, risk, compliance, capacity and infrastructure mattersStakeholder management - partner with branch management to analyse and address trends and monitor operational performanceBusiness improvement and optimisation - monitor and address capacity trends, monitor monthly cash management for branches and identify trends from reports; conduct Control and Effectiveness assessments; create awareness with regard to risk areas identifiedEmbed policies, processes, controls and system changes - information sharing, proactive risk and compliance management; coaching/training; support with system enhancements

Second in charge to Operations ManagerPeople managementOperational RiskRegulatory risk and complianceProcess and service level managementCustomer HealthFinancial optimisationProjects and initiatives

Manage delinquent accountsAddress irregular/dormant accounts, liaising with creditLiaise with clients to remediate accountsSupport to BankersQuality assuranceRisk reportingListings management

Exposure to the different roles within the Private Bank suite and at Regional office levelIntensive training programmesProjectsPresentations

Master Of Business Administration - Mba

Bachelor Of Commerce Honours In Business Management, Business Management

Bachelor Of Business Science, Finance, Management, Economics

Graduated in 2007 with Honours in Finance