• Contact customers for Territory Managers while on vacation. • Communicated with vendors regarding back order availability, future inventory and special orders. • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. • Directed calls to appropriate individuals and departments. • Recommended alternative items if product was out of stock. • Dedicated to continuously improving sales abilities and product knowledge. • Contact all customers affected by product recalls and withdrawals. • Operate communication systems, such as telephone, switchboard.

• Answer customers' questions about merchandise and advise customers on merchandise selection. • Take inventory or examine merchandise to identify items to be reordered or replenished. • Pack customer purchases in bags or cartons. Stock shelves, racks, cases, bins, and tables with new or transferred merchandise. • Clean display cases, shelves, and aisles. • Receive, open, unpack and issue sales floor merchandise. • Compare merchandise invoices to items actually received to ensure that shipments are correct. • Itemize and total customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases. • Answer customers' questions about merchandise and advise customers on merchandise selection. • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.