• Manage incoming phone calls, demonstrating exceptional communication skills and attentiveness to effectively handle patient inquiries and provide the necessary assistance.• Schedule appointments and efficiently coordinated with patients, emphasizing organizational skills and attention to detail to ensure accurate and timely scheduling.• Utilizes EPIC messaging system to effectively communicate and relay pertinent information to the clinical team, showcasing strong technological proficiency and adherence to privacy regulations.• Conduct thorough insurance verification to ensure accurate coverage and eligibility, displaying meticulousness and attention to detail.• Employed effective paging protocols to promptly notify and coordinate with healthcare providers as needed, demonstrating resourcefulness and responsiveness.• Deliver outstanding patient care by consistently prioritizing patient needs and maintaining a compassionate and empathetic approach to provide a positive overall experience.

• Processed FMLA documents, ensuring accurate and timely completion• Conducted data entry tasks with precision and efficiency• Managed incoming phone calls, demonstrating excellent communication skills• Utilized fax protocols proficiently for document transmission• Upheld a high standard of customer service, consistently exceeding expectations• Attended to client inquiries and concerns attentively, ensuring their satisfaction• Maintained meticulous documentation of FMLA mark-offs

• Utilized Epic systems to efficiently schedule patient appointments, input pre-registration information, perform accurate data entry, and handle incoming phone calls.• Demonstrated proficiency in scanning and organizing documents into patients' charts, ensuring proper record-keeping and information accessibility.• Conducted insurance verification to ensure seamless reimbursement processes.• Effectively checked patients in upon arrival and facilitated smooth check-out procedures upon departure.• Applied exceptional customer service skills to create a positive and welcoming environment for patients.• Exhibited strong written and verbal communication skills to effectively interact with patients, colleagues, and healthcare professionals.• Employed problem-solving skills to address any administrative challenges or concerns that arose in the patient access process.• Utilized basic billing and coding skills corresponding to appointment visit types, ensuring accurate and efficient financial transactions.

• Monitored the temperatures of patients and employees upon their arrival to ensure compliance with health and safety protocols.• Provided surgical masks as necessary to ensure a safe and protected environment.• Offered clear and concise directions to patients, guiding them to the appropriate departments for efficient and hassle-free visits.• Demonstrated strict adherence to Covid-19 guidelines, prioritizing the health and well-being of all individuals within the facility.

• Assisted the manager with scheduling, training, and supervision of counselors on site.• Ensured the safety of all children and employees on site.• Implemented fun activities for children in between lesson plans.• Managed incoming and outgoing phone calls to demonstrate exceptional communication skills.• Provided outstanding customer service skills to maintain customer satisfaction. • Conducted weekly inventories to ensure supplies, snacks, and materials were fully in stock.