Cherelle Smith Email & Phone Number

Somerville, Nj, Us

New Jersey, United States

Manage a Workload of 110-145 Program ParticipantsMaintain required contact with assigned participants, including telephone calls and quarterly home visits.Respond to participant inquiries.Maintain email communication with participants.Resolve participant issues.Provide participants with practical skills training in areas such as:Locating community resourcesRecruiting, selecting, hiring, training, and supervising employeesPurchasing goods and services.Managing… Show more Manage a Workload of 110-145 Program ParticipantsMaintain required contact with assigned participants, including telephone calls and quarterly home visits.Respond to participant inquiries.Maintain email communication with participants.Resolve participant issues.Provide participants with practical skills training in areas such as:Locating community resourcesRecruiting, selecting, hiring, training, and supervising employeesPurchasing goods and services.Managing a monthly budget to pay for their direct care workers.Assist participants to:Enroll in the Personal Preference ProgramComplete required enrollment paperworkIdentify community resources, services and supports to meet their life goals.Develop their spending plan and schedule their employees to stay within their monthly budget.Assist direct care workers, to complete required paperwork to be employed by the participant.Monitor participant health and safety through monthly phone contact and quarterly home visits. Maintain progress notes in accordance with NASW standards.Report and respond to participant complaints and grievances.Act as mandated reporter for allegations of abuse, neglect, and exploitationRequired Skills:Ability to manage own schedule and work independently with minimal supervision.Strong Microsoft Office applications skillsCommitment to exceptional client serviceCreative problem-solving ability and a consultancy mindsetDedication to accomplishing goals and challenges presented by clients and management.Ability to interact with various levels of management and with clients.Flexible, self-starter possessing intellectual curiosity.Enthusiasm for life-long learning and staying well-informed about current business issues.Proven ability to take initiativeAble to follow, critically evaluate, and improve upon current processesExcellent oral and written communication skillsAbility to use sound judgment in completing tasksAbility to recognize issues and identify solutions Show less

Trenton, New Jersey, United States

Directly report to Senior Operations Officer/Assistant Program Manager. Provide ongoing support and expertise through comprehensive assessment, planning, implementation and overall evaluation of individual client’s needs. Provide ongoing support of expertise through comprehensive assessment, planning, implementation, and overall evaluation of individual client’s needs. Accountable for the care and coordination of and planning for Children*s Futures clients. Evaluate new clients in a triage… Show more Directly report to Senior Operations Officer/Assistant Program Manager. Provide ongoing support and expertise through comprehensive assessment, planning, implementation and overall evaluation of individual client’s needs. Provide ongoing support of expertise through comprehensive assessment, planning, implementation, and overall evaluation of individual client’s needs. Accountable for the care and coordination of and planning for Children*s Futures clients. Evaluate new clients in a triage assessment process designed to determine client’s immediate level of need. Provide direct case management services and advocate for clients and assist with management of referrals and issue resolution. Adhere to department goals, objectives, standards of performance, and policies and procedures.Assist Children*s Futures community health workers with assessing the various social service agencies, hospitals and prenatal clinics throughout Mercer County needed to support clients. Work directly with the nurse practitioners at Children*s Futures Wellness Center to ensure access to resources, supplies, and support necessary to serve clients. Develop, implement, review and revise client service plans. Collaborate with staff in the development and execution of the plan of care and achievement of goals. Participate in ongoing training and education to maintain or obtain licensures/certifications. Coordination of staffing of client cases to ensure continuity of care and efficacy of sharing information amongst the care management team. Consults with Senior Operations Officer/Assistant Program Manager and the Senior Management team with operations of Children*s Futures Wellness/ Family Success Center. Participates in strategic planning, programming, communication, and general operations. Enhance the efficacy of client management processes, management, and satisfaction of health promotion, and continuity of care. Show less

Trenton, New Jersey, United States

Elizabeth, New Jersey, United States

Led four phlebotomists and performed routine and stat venipunctures on adult patients. Followed all laboratory policies and procedures for patient identification and sample collection according to clinical research protocols. Processed and shipped specimens for diagnostic testing and research purposes according to specimen shipping protocols. Established, monitored, and documented inpatient, outpatient, and outreach specimen integrity. Managed technology equipment, troubleshooting issues when… Show more Led four phlebotomists and performed routine and stat venipunctures on adult patients. Followed all laboratory policies and procedures for patient identification and sample collection according to clinical research protocols. Processed and shipped specimens for diagnostic testing and research purposes according to specimen shipping protocols. Established, monitored, and documented inpatient, outpatient, and outreach specimen integrity. Managed technology equipment, troubleshooting issues when necessary, including laptop and desktop computers, printers, and accessories. Provided continuing education to staff in the form of periodic in-services relating the phlebotomy procedures, tests, and proper specimen collection requirements.● Recognized annually for providing exceptional quality care for nine years on Patient Service Satisfaction Surveys● Conducted and wrote feasibility reviews for potential clinical trials, describing patient population, recruitment, trial timeline, study procedures, and involvement of human subjects● Developed and coordinated best practices in Standard Operating Procedures for Research-Lab processes according to hospital policy and OSHA standards● Provided daily outside support for patients and vendors, maintained relationships with laboratory staff, nurses, and physicians regarding laboratory issuesClinical Trials Research ExperienceProcessing and specimen preparation according to research protocols; shipping of specimens according to protocol and the guidelines for Handling/Offering for Transport of Dangerous Goods; maintaining laboratory manuals for clinical trials; maintaining inventory for clinical trial lab kits. Show less

Teterboro, New Jersey

Senior Phlebotomist 2002-2005Managed patient service center as site manager. Trained and supervised over 700 phlebotomists across the Tri-State Area and in Teterboro, NJ, improving patient satisfaction, quality results, and collection error rate. Handled specimen collection and chain of custody with drug screens, Helicobacter Pylori breath tests, and DNA buccal swab paternity tests. Facilitated evidence-based customer service and diversity training, developing cultural awareness between… Show more Senior Phlebotomist 2002-2005Managed patient service center as site manager. Trained and supervised over 700 phlebotomists across the Tri-State Area and in Teterboro, NJ, improving patient satisfaction, quality results, and collection error rate. Handled specimen collection and chain of custody with drug screens, Helicobacter Pylori breath tests, and DNA buccal swab paternity tests. Facilitated evidence-based customer service and diversity training, developing cultural awareness between staff and patients. • Performed venipunctures for all ages ranging from pediatric to geriatric. COC drug screens, Semen Analysis Collection, etc. • Recruited as a trainer for personality and presentation skills• Recognized nationally and certified in the Implementation and training course for Achieving Extraordinary Customer Relations (AECER) through Achieve Global• Increased patient volume by recruiting and establishing relationships with physicians within the local area, grew patient volume from 20 to 120 patients per day• Improved and reduced patient wait times by 30% within one-quarter of start date from 1 hour to 20 minutes (or less), awarded customer service awards quarterly for 3.5 years and Patient Service Center of the Year for 3 years Show less

Bachelors Of Science, Public Health

Developing and/or implementing wellness programs. Public health education. Working with at-risk populations. PowerPoint. Computer skills..

Bachelor Of Arts, Individualized Studies, Concentration- Science, Minor- Environmental Science

Environmental Science Biology Data Collection Data Interpretation Analysis Sustainability Sampling Osha standards