Duties included – Duties included – participated in train the trainer, was my responsibility to provide training to care/ health workers, setting up presentations and practical experiences. Supporting them to use equipment & teaching them how to complete clinical tasks, moving and handling and the risks associated, especially for the body, how to deliver personal care appropriately. Medication management including controlled drugs, end of life, specialist diagnosis, safeguarding and first aid. allocating perm calls / runs to carers, ensuring continuity always. Ensuring that immediate calls are covered, planning and organizing future cover up to generation. Taking responsibility for carer holiday calendar, authorization and cover. Ensuring that the perms are at 3% or under within your postcode areas. Planning and organizing coaching & shadowing for new recruits, conducting the 3rd day of training to new carers, teaching safe moving and handling as well as personal care. Conducting interviews for new recruits and following through the processes after interview, working with compliance to complete files. Organising and conducting supervisions, 1-2-1,s & appraisals. Overall managing up to 30 carers day to day and allocating 1000 hours of care weekly. Supporting the Branch Manager with customer visits as and when required. Liaising with Recruitment to ensure they are aware of staffing requirements. Keeping carer and customers user records to be kept live and accurate on Cold Harbour. Supporting other postcode areas during holidays / absence.

Duties included – participated in train the trainer, was my responsibility to provide training to care/ health workers, setting up presentations and practical experiences. Supporting them to use equipment & teaching them how to complete clinical tasks, moving and handling and the risks associated, especially for the body, how to deliver personal care appropriately. Medication management including controlled drugs, end of life, specialist diagnosis, safeguarding and first aid.Also the role included: Providing telephone support to all customers and carers, conducting spot checks and supervisions, attending review meetings with customer/Family and healthcare professionals, undertake direct observations to check and supervise carers competence of delivering medication to customers, allocate calls/runs to carers and ensure all immediate calls are covered, plan and organise future care cover, ensure all carer and customer records are kept live and accurate.

Duties included – To look after the physical, emotional, cultural and social needs of the Clients using a person centred approach. To observe and promote the Client’s choice, independence, dignity, privacy, fulfilment and other rights. To adhere to all regulatory and statutory obligations and Helping Hand’s policies, procedures and guidelines. To actively market Helping Hands and promote a positive, personal and professional profile, ensuring the good reputation of Helping Hands at all times.

I have been very lucky to join MyMate at such an exciting time. Opportunities to work for a brand new company are rare. I am a personal credit manager, using multiple skills to ensure our customers receive the best possible experience from using this company. I hope to progress in this role and one day in the not too distant future to have my own team to which I can share my knowledge of the company and my best practices to ensure we grow into a well liked, supported and respected company throughout the UK.

I spent 21 months working for GE money home lending. First i started in collections working secured loans and mortgages. After nine months I moved to the litigation department working accounts which had obtained court orders. In my time with GE i became a compliance champion and was a go to on the floor for compliance questions or queries and I rolled out new processes and procedures to the call centre. I also spent some time working with the head of the financial crime team working on a back log of accounts that were not being worked correctly and produced a new procedure for the company.