Cheresa Dailey Email & Phone Number

Achieve high customer satisfaction level in assisting customers with purchase and activation of cell-phones by assuring phone is in working order on store exit.Exceeded sales target by 30% by maintaining advanced product and services knowledge, promptly engaging customers, and understanding and responding to customer needsCo-manage front-end team for.

Create a positive, consultative consumer experience by maintaining strong energy and specialized product knowledgeIncreased customer satisfaction rates by stepping in to assist technology department customers when other associates were unavailable and resolving their issuesDe-escalated customer complaints by using active listening techniques, e.g..

Provided personalized beauty consultations to customers, assessing their needs and recommending suitable products and treatments based on their preferences and skin type.Proactively built and maintained strong customer relationships, fostering loyalty and repeat business.Handled customer inquiries, concerns, and complaints with professionalism and empathy.