Cheri Carr Email & Phone Number

Nashville Metropolitan Area

Nashville, Tennessee, United States

Being seasoned at administrative and customer support lets me efficiently provide Tennessee Consolidated RetirementSystem (TCRS) members with application guidelines for disability financial benefits, respond to questions, and clarify onoptions and differences between short-term, long-term, and permanent disability. Furthermore, my tasks include streamlininginitiation and planning workflow processes while smoothly running applications and other functions. Additionally, I advisestate employees from the inquiry phase of retirement to completing paperwork, forms, medical statements, and records. I amcurrently participating in an online project to facilitate members with efficient time and cost management.Key Accomplishments:► Enhanced application process automation and improved customer-friendly outlook by decreasing 80% of paper use andprepared reports for board of trustees meeting periodically.► Provided proficient client service to members and revised retirement accounts while also providing State of TN teams withmanagement of disability retirement department.►Served as key link between all medical contractors by collaborating and referring to physicians on contract dealings formembers who may or may not be disabled and enhancing process development.

Nashville, Tennessee, United States

As Retirement Administrator, I examined, advised, and evaluated monthly benefits and retirement benefits for retirees, stateemployees, and members of TCRS. In addition, my responsibilities included investigating requirements for members seekingthe purchase of extra service credit and replied to benefits concerns from retirees and members. Furthermore, I improved andmade adjustments in retirees' files as required. Finally, I facilitated state employees in preparing for post-retirement.Key Accomplishments:►Assessed payroll records of service and employee auditing to verify precision in years of service and incomes.►Approved retiree employment in post-retirement stage to ensure obedience to state guidelines.

Fortified in training, I provided counseling to new clients at Families First program and conducted classes and individualtraining while conducting mock interviews. In addition, being a Career Development Specialist, I was tasked with maintainingconnections and statewide workforce development service by establishing durable relations with various corporations whilesupporting participants of Families First program to find employment.Key Accomplishments:►Operated Microsoft office 2007 for data management and reports development and collaborated with TN ready-to-workclients and State of TN Department of Human Services.

Greater Seattle Area

Fortified in training, I provided counseling to new clients at Families First program and conducted classes and individualtraining while conducting mock interviews. In addition, being a Career Development Specialist, I was tasked with maintainingconnections and statewide workforce development service by establishing durable relations with various corporations whilesupporting participants of Families First program to find employment.Key Accomplishments:►Operated Microsoft office 2007 for data management and reports development and collaborated with TN ready-to-workclients and State of TN Department of Human Services.

Kent, Washington, United States

Master Of Public Administration (Mpa), Public Administration/Healthcare Administration

Bachelor Of Arts (B.A.), Psychology