Cheri F. Email & Phone Number

San Mateo, Ca, Us

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. • Provided primary customer support to internal and external customers. • Clarified customer issues and determined root cause of problems to resolve product or service complaints. • Answered customer telephone calls promptly to avoid on-hold wait times. Responded to customer requests for products, services, and company information. • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions. • Helped large volume of customers every day with positive attitude and focus on customer satisfaction. • Resolved concerns with products or services to help with retention and drive sales. • Achieved high satisfaction rating through proactive one-call resolutions of customer issues. • Adhered to company policies and scripts to consistently achieve call-time and quality standards. • Detailed payment options and explained price, receipt, and billing details to customers.• Trained and mentored new team members

• Provided a welcoming, child-friendly environment, which encourages social and emotional development• Helped children learn Math, Reading, Spelling and Art Skills• Engaged children with age-appropriate playtime according to their interests• Encouraged active and outdoor activities• Organized grocery and shopping lists to fulfill household needs.• Lead with daily home cleaning and organization• Managed household laundry• Utilized my skills in all areas to provide household support

Us

• Motivates and directs staff towards goal orientated activities to reach monthly sales goals and weekly operation goals • Coaches, mentors, and guides employee development• Organize outside sales events and branch parties • Creates a positive environment for both customers and employees with open communication, respectfulness, and sense of humor.• Plans, participates, and supervises daily branch office operations• Generates weekly branch schedule and approves time off• Interviews, selects, and trains new employees• Thinks creatively and outside of the box to help design branch contests and keep procedures effective• Completes or approves monthly accounts reconciliation general ledger report • Reconciles, balances, and corrects branch general ledger accounts daily using excel worksheets and general ledger entries • Maintains branch budget with monthly supply ordering and other activities that directly affect branch profitability• Complies with TCF guidelines to keep branch audit ready and continually updates forms and procedures• Proficient in Microsoft Word, Excel, PowerPoint and Outlook.

Detroit, Mi, Us

• Planned, organized and facilitated weddings and corporate events• Tailored events according to the personal tastes and budgets of clients, managing and exceeding expectations• Collaborated with vendors to meet client expectations• Negotiated and booked venues, transportation, hotel rooms, staging, décor and entertainment, etc

Bloomington, Illinois, Us

• Assisted in daily office management and customer service activities • Presented customers with insurance quotes and maintenance policies• Processed payments and daily banking transactions using Quicken