Cheri F. Email & Phone Number

San Mateo, CA, US

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Provided primary customer support to internal and external customers.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Answered customer telephone calls promptly to avoid on-hold wait times. Responded to customer requests for products, services, and company information.
• Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

• Provided a welcoming, child-friendly environment, which encourages social and emotional development
• Helped children learn Math, Reading, Spelling and Art Skills
• Engaged children with age-appropriate playtime according to their interests
• Encouraged active and outdoor activities
• Organized grocery and shopping lists to fulfill household needs.
• Lead with daily home cleaning and organization

US

• Motivates and directs staff towards goal orientated activities to reach monthly sales goals and weekly operation goals
• Coaches, mentors, and guides employee development
• Organize outside sales events and branch parties
• Creates a positive environment for both customers and employees with open communication, respectfulness, and sense of humor.
• Plans, participates, and supervises daily branch office operations
• Generates weekly branch schedule and approves time off

Detroit, MI, US

• Planned, organized and facilitated weddings and corporate events
• Tailored events according to the personal tastes and budgets of clients, managing and exceeding expectations
• Collaborated with vendors to meet client expectations
• Negotiated and booked venues, transportation, hotel rooms, staging, décor and entertainment, etc

Bloomington, Illinois, US

• Assisted in daily office management and customer service activities
• Presented customers with insurance quotes and maintenance policies
• Processed payments and daily banking transactions using Quicken