Customer service, Cross Connection Control program; Processing permits and Licensing

Business Focus StatementTo provide quality and timely inspection services to permit applicants, owners and occupants of buildings, and internal customers to ensure new and existing buildings are constructed in a safe manner.Accountabilities:1. Front counter service for Building Inspections & Permits and Licensing. 2. Provide customers information about permitting and licensing requirements, application process, forms and fee structures.3. Register and issue residential accessory permit applications, business and Dog licenses within City View permitting software in conformance with city’s QMP.4. Payment collection and recording of building permit fees, licenses, garbage tags and bylaw tickets. Cash handling of daily intake and day end balancing.5. Reply to phone and email inquiries. 6. First point of contact when receiving annual test reports and permit applications for the process of cross connection control devices.7. Communicate with inspectors to ensure they are receiving all the required information and documentation needed regarding cross connection permits and test reports.8. Register Cross Connection Control Testers with the City of Airdrie.9. Send Cross Connection Control notices for annual backflow testing.10. Collaboration with other city departments including Engineering, Planning, Municipal Enforcement, Records Management and Utilities and taxes.11. Provide administrative support to my Team Leader and Inspectors.12. Assist with the filing system for ease and flow of procedure