Cheri Tobin Email & Phone Number

Melbourne, Victoria, Australia

Our mission is to deliver content that meets the needs of our people now and tomorrow. Responsibilities include:- Develop and execute a knowledge framework and strategy- Curate and publish internal content across all channels & lines of business- Map and design process & content with a customer focus and digital lens- Ensure knowledge needs of each line of business are met on programs- Align content with business goals such as increased sales conversion, NPS and issue resolution- Use data driven insights and reporting to measure success of content and deliver content improvements- Manage internal and external stakeholders to achieve business outcomes- Provide knowledge transfer expertise to direct reports and the wider business- Create & conduct bi-annual Content Management survey within the organisationAchievements- Uplift in team engagement (+50%) YOY- Hits to knowledge library (+7%) YOY- Rollout of Agile methodology – productivity up (+27%) YOY- Successful migration to new KM platform

Melbourne, Victoria, Australia

My mission was deliver the right content, to the right people at the right time. In this role, I created and managed a QA program and strategy for the Optus Internal & External Content teams. I was also responsible for co-ordinating the migration of our knowledge library to a new platform - Knosys.

Bachelor Of Business, Human Resources Management/Personnel Administration, General

Bachelor Of Business, Human Resources Management/Personnel Administration, General