• Demonstrated successes in customer engagement, product development, executing change, and building healthy team relationships.• Challenged with the task of integrating two unrelated databases for purposes of medication management, collaborated with development teams and vendors (Medispan and Dr. First) to formulate resolutions.• Collaborated with business analysists, customers, and agile development teams to deliver an integrated social profile that continues to enhance user experience and patient care.• Created clinical communication tools (patient precautions, status notifications) that augment provider adoption and patient safety.• Built a method to accurately capture IV fluid measurements for clinical and billing purposes.• Accelerated end user adoption by uncovering and recommending needed platform fixes.• Responsible for introducing and directing regulatory changes to the software.• Effective customer manager and communicator. • Authored client training programs and developed provider adoption plans.• Proactive in efforts to increase customer satisfaction by identifying processes that serve as barriers and when necessary, worked with customers to modify processes and procedures.• Understands the significance of establishing accurate requirement gathering practices and procedures.• Assisted rural clinical leaders in adopting to new technologies and work flow changes. • Solid background in healthcare with special skills in clinical software development, user adoption, and medical terminology, anatomy/physiology, • Familiar with both Agile / SCRUM and Waterfall development methodologies.• Successful software development—from project planning to final delivery.• Values a hands-on teamwork approach and is respected by team members.• Proven ability to manage complex and sensitive situations. • Proficient in Microsoft Office, JIRA, Confluence, learning management systems (LMS), and several other applications.